Helpdesk Support Analyst
2 days ago
A valued TELUS client requires a Helpdesk Support Analyst to provide white-glove IT support across the enterprise. This role is suited to an energetic, self-starter with proven technical skills who can work within a dynamic, forward-thinking organization.
**Roles and Responsibilities**:
- Receive all inbound technical support requests, triage and resolve where possible, escalating unresolved issues to the appropriate department.
- Log all support tickets and manage through to completion.
- Set up new user accounts and allocate access.
- Resolve password issues.
- Troubleshoot and resolve printer and device issues.
- Manage the IT onboarding and offboarding process for users
- Manage administrative issues within the IT department.
- Manage hardware inventory levels.
- Take on projects within the IT team as required.
- Maintain and update system documentation as required.
- This role is well suited to an ambitious self-starter. An entrepreneurial mindset is required.
**Skills and Experience**:
- Post-secondary diploma/degree in technology plus minimum 2 years experience focusing on IT support and systems administration.
- Proven experience with Microsoft 365.
- Ability to install, configure and troubleshoot Windows.
- Must have prior support experience, preferably in a Microsoft environment.
- Understanding of Microsoft Azure Cloud basics is an asset.
- Understanding of cybersecurity is a plus.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Strong communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks simultaneously. Ability to work independently and as part of a team.
- Resourcefulness and problem-solving attitude.
- Detail-oriented with a strong focus on documentation and process.
- Ability to convey technical concepts to non-technical staff.
Start Date: Immediately
Duration: 12 months - likely to extend. Permanent option available.
Work Location: Burnaby (Hybrid).
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
Pay: $18.83-$55.55 per hour
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Burnaby, BC
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