Housekeeping Rooms Coordinator

2 months ago

Richmond, Canada Hilton Vancouver Airport Full time

The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to providing exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all aspects of the business

**RESPONSIBILITIES**:

- Ensure an efficient day-of operation of the Housekeeping Department at the best labour costs, which includes but is not limited to:

- Assigning daily shift work (i.e. room assignments) to all Room Attendants and Houseperson
- Auditing vacant room discrepancy report
- Reviewing arrivals and departures reports
- Key control
- Turndown assignments
- Blocking and controlling room inventory
- Reviewing Out of Order rooms report
- Inspect guestrooms and public areas to ensure standards are being met and exceeded, and assign work as required
- Ensure communication in the Department is open, constructive and regular
- Communicate expectations to the Housekeeping team members through:

- Coordinate training & designated trainer programs
- Inspection and Feedback Process
- Development of Associates
- Participation in Housekeeping Department Meetings
- Positive reinforcement and praise
- Lead by example and maintain a high standard of personal hygiene and grooming.
- Work closely with the Front Desk to ensure smooth and efficient operations.
- Ensure that team members have the supplies necessary to perform their duties
- Advise Housekeeping Management when performance management steps are necessary.
- Oversee lost and found procedures.
- Communicate with the Laundry and Dry Cleaning companies to ensure high standards of service.
- Work in compliance with all Health and Safety regulations, including Fire, Emergency and WHMIS regulations
- Ensure all VIP’s and special guest requests are fulfilled with the highest level of excellence
- All other duties assigned by the Executive Housekeeper and General Manager

**QUALIFICATIONS**:

- A college diploma in tourism or business management is an asset, as is National Occupational Certification as a Housekeeping Room Attendant, or equivalent experience within housekeeping department
- Experience in a supervisory/leadership position within hotel setting an asset
- Professional attitude, and excellent written and verbal communication
- Workplace Hazardous Materials Information System (WHIMIS) certification is an asset
- Proven leadership and team building abilities
- Proven ability to handle multiple priorities
- Proven ability to handle and follow up on guest and team member complaints and concerns
- Excellent organizational, communication and interpersonal skills
- Proven ability to adapt to and suggest change

Pay: $23.07-$25.08 per hour

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Night shift

**Experience**:

- Houseperson/Room Attendant: 2 years (required)
- hospitality: 2 years (required)
- Microsoft Excel: 1 year (preferred)

Work Location: In person

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