IT Support Analyst

2 weeks ago

Richmond, Canada bioLytical Full time

The IT Support Analyst will serve as a resource to employees and will work collaboratively to provide exceptional customer service and IT documentation, reporting, and desk side support.

**_This position is on-site at our Richmond headquarters._**

**HOW YOU WILL CONTRIBUTE**
- Assist with the build and maintenance of key performance indicator dashboards for Sales & Operations Planning using PowerBI and similar reporting platforms
- Contribute as a team member within the IT group to support our end users
- Documenting IT processes and procedures such as internal instructions and work manuals
- Identify opportunities for IT system improvement

**WHAT YOU BRING**
- BSc Computer Science or similar
- 3+ years of IT support or systems administration
- Experience with BI tools and reporting frameworks, including PowerBI, Crystal Reports and SQL Server Reporting Services
- Hands-on experience with relational databases and SQL and the ability to learn and understand complex systems
- Strong and thorough knowledge of Microsoft technologies including Office 365 and Active Directory
- Proven analytical abilities and problem-solving skills
- Excellent communication skills in the English language, both verbal and written
- Proven ability to build strong relationships, internal and external to the organization

**WHAT WE OFFER**
- A competitive compensation package
- Extended health benefits including dental - 100% employer contribution
- Flexible working hours
- Paid sick days
- Bonus day off with pay on your birthday every year
- Full-size in-house fitness gym and shower facilities
- Complimentary reserved parking
- Opportunity to work with industry experts who are motivated and passionate about what they do but know how to have some fun
- A chance to show off your dance moves and singing voice at the company parties and jump in to score a victory or lead the way in our outdoor games at the summer barbeques
- The opportunity to join an ‘off the charts’ foodie culture in our large kitchen and try out your favourite recipes or enjoy the culinary delights as they hit the share table

**ABOUT BIOLYTICAL**

bioLytical Laboratories Inc. is a privately-owned Canadian company focused on the research, development and commercialization of rapid in-vitro medical diagnostics using its proprietary INSTI® technology platform. bioLytical has won several local and industry awards, including BC Exporter of the Year in 2019 and the Globe and Mail’s Fastest Growing Companies list in 2020. We have been named Lifesciences BC’s Growth Stage Med Tech Company of the Year and have been featured on BC’s Fastest Growing Companies six years in a row. bioLytical moved to a significantly larger, state-of-the-art facility in Richmond in 2020 to accommodate the extraordinary growth achieved through our team.

**CORE VALUES**

**INNOVATION** in what we do, how we do it and how we think: Contributes new ideas, challenges the status quo, takes the initiative on projects.

**NEVER SAY NEVER**: Stays engaged until the goal is reached or project is completed. Overcomes barriers. Cares so much about the task at hand that the impossible is made possible.

**SENSATIONAL** to our clients, to our partners, to each other: Spirited team player, who adapts to new situations quickly and is beyond reliable.

**TAKES OWNERSHIP** of goals, decisions, actions, and results: Arrives on time and prepared, leads by example, follows through on commitments.

**INSPIRED** to excel: Demonstrates a passion for INSTI, our people and our projects. Is not complacent, shares knowledge freely, exhibits awareness of self, their surroundings, and the business.

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