Product Support Analyst

4 weeks ago

Richmond Hill, Canada Applanix Full time

**Your Title: Product Support Analyst**

**Job Location: Richmond Hill, Ontario, Canada**

**Our Department: Customer Support, Applanix AMS**

**Are you passionate about working for a global company that is identifying and delivering disruptive cutting-edge technologies to solve real-world problems?**

**What You Will Do**

As a Product Support Analyst you will respond to customer inquiries and provide product support such as operations support, installation of new systems, virtual or on-site customer training, general problem solving, product trial/development support, sales demonstrations, and undertake business trips. Additionally, you will:

- Participate occasionally in product technical reviews, impact assessments of new releases, and take lead in ad hoc internal projects.
- Prepare documentation with regards to modifications, troubleshooting procedures, problem resolutions, and general workflows.
- Contribute to maintaining a quality customer database and moderating our customer-facing resources.

**What Skills & Experience You Should Bring**

In addition to normal professional core competencies such as strong organizational, interpersonal, and communication skills, the ability to manage stressful situations, prioritize multiple tasks, working both independently and in a team environment, you will also have:

- A university degree in Geomatics, Geodesy, Surveying, Photogrammetry, Navigation, or a degree in Civil, Computer, Electrical, or Software Engineering.
- Excellent customer service skills and the ability to describe complex technical facts in an understandable way.
- Proficiency with computers and moderate troubleshooting skills in Windows OS is required.
- The ability to undertake business trips for training purposes.

**What Skills & Experience You Could Bring**
- Knowledge and experience in Mobile Mapping, Photogrammetry, Remote Sensing, and GNSS/IMU technology is preferred.

**About Your Location**

**About Trimble Applanix**

Located in Richmond Hill, Ontario, Canada, and founded on defense and aerospace industry expertise, our Position and Orientation Systems (POS) have become the world's industry-standard for airborne, land, marine, and indoor mobile survey operations. With global reach, unequaled engineering excellence, and worldwide 24/7 customer support, Applanix leads the world in high-productivity in-motion surveying, direct data geo-referencing, and robust mobile mapping.

Applanix technologies are now powering new revolutions in both autonomous vehicle technology and mobile mapping in GNSS-denied spaces.

**Trimble’s Inclusiveness Commitment**

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

**Trimble’s Privacy Policy

  • Product Support Analyst

    4 weeks ago

    Richmond Hill, Canada Trimble Full time

    Your Title: Product Support Analyst Job Location: Richmond Hill, ON (Hybrid) Our Division: Customer Support, Applanix AMS What You Will Do ● Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics. ● Respond to customer inquiries and assist...

  • Product Support Analyst

    2 weeks ago

    Richmond Hill, Canada Trimble Full time

    Your Title: Product Support Analyst Job Location: Richmond Hill, ON (Hybrid) Our Division: Customer Support, Applanix AMS What You Will Do ● Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics. ● Respond to customer inquiries and assist...

  • Product Support Analyst

    3 weeks ago

    Richmond Hill, Canada Trimble Full time

    time type Full time posted on Posted 8 Days Ago job requisition id R44212 Your Title: Product Support AnalystOur Division: Customer Support, Applanix AMSWhat You Will Do ● Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.●...

  • Product Support Analyst

    3 weeks ago

    Richmond Hill, Canada Trimble Full time

    time type Full time posted on Posted 8 Days Ago job requisition id R44212 Your Title: Product Support AnalystOur Division: Customer Support, Applanix AMSWhat You Will Do ● Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.●...

  • Product Support Analyst

    3 weeks ago

    Richmond Hill, Canada Trimble Full time

    time type Full time posted on Posted 8 Days Ago job requisition id R44212 Your Title: Product Support AnalystOur Division: Customer Support, Applanix AMSWhat You Will Do ● Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.●...

  • Product Support Analyst

    2 weeks ago

    Richmond Hill, Canada Trimble Full time

    time type Full time posted on Posted 8 Days Ago job requisition id R44212 Your Title: Product Support AnalystOur Division: Customer Support, Applanix AMSWhat You Will Do ● Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.●...

  • Support Desk Analyst

    2 hours ago

    Richmond Hill, Ontario, Canada Direct Travel Full time

    Support Desk Analyst - French Speaking - RemotePosition OverviewDirect Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and support several 3rd party Applications.This is a fully remote...

  • System Support Analyst

    7 hours ago

    Richmond Hill, Ontario, Canada Healthy Planet Full time

    System Support AnalystWe are looking for a System Support Analyst to maintain and administer our company's networked system of computers. The system administrator's responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring that all computing operations run with optimal performance and security.Responsibilities...

  • Bilingual (F/E) Technical Support Analyst

    12 hours ago

    Richmond Hill, Ontario, Canada Onico Solutions Full time $56,000

    Bilingual (F/E) Technical Support Analyst The Bilingual (F/E) Technical Support Analyst is responsible for providing technical support via phone or email to service clients for their IT issues. Assists with the training of Bilingual (F/E) Technical Support Analysts and provides technical guidance. Work Experience Bilingual (English/French) is a MUST to...

  • Product Pricing Analyst

    8 hours ago

    Richmond Hill, Ontario, Canada Axios Research Inc Full time

    About usAxios Research Inc is a small business in North York, ON M3J 0H1. We are creative, collaborative, agile and our goal is to value our employees, and their passion. Innovation and creativity is the engine driving the growth of the company.Our work environment includes: Workfromhome days Casual work attire Growth opportunities International workforce...

  • Application Support Analyst

    4 weeks ago

    Richmond Hill, Canada Venterra Realty Full time

    Description ROLE: Application Support Analyst REPORTS TO: Technology Experience Manager  LOCATION: Remote / Corporate Office in Richmond Hill (Hybrid) COMPANY OVERVIEW Venterra Realty is a well-capitalized, privately held investment and technology company with ~ $5.0 billion in managed assets and $375+ million in revenues. It owns and...

  • Application Support Analyst

    2 weeks ago

    Richmond Hill, Canada Venterra Realty Full time

    Description ROLE: Application Support Analyst REPORTS TO: Technology Experience Manager  LOCATION: Remote / Corporate Office in Richmond Hill (Hybrid) COMPANY OVERVIEW Venterra Realty is a well-capitalized, privately held investment and technology company with ~ $5.0 billion in managed assets and $375+ million in revenues. It owns and...

  • Application Support Analyst

    7 days ago

    Richmond Hill, Canada Venterra Realty Full time

    **ROLE**:Application Support Analyst **REPORTS TO**:Technology Experience Manager **LOCATION**:Remote / Corporate Office in Richmond Hill (Hybrid) **COMPANY OVERVIEW** Venterra Realty is a well-capitalized, privately held investment and technology company with ~ $5.0 billion in managed assets and $375+ million in revenues. It owns and operates over 80...

  • Technical Support Analyst

    4 weeks ago

    Richmond Hill, ON, Canada Onico Solutions Full time

    The Technical Support Analyst (Bilingual) resolves technical issues with a timely response to telephone calls, email requests as well as provides desk side support. Responsibilities Provide technical assistance and support for incoming service requests related to computer systems, hardware, software, remote access and mobile devices. Monitor service desk...

  • Bilingual (F/E) Technical Support Analyst

    2 months ago

    Richmond Hill, ON, Canada Onico Solutions Full time

    Bilingual (F/E) Technical Support Analyst The Bilingual (F/E) Technical Support Analyst is responsible for providing technical support via phone or email to service clients for their IT issues. Assists with the training of Bilingual (F/E) Technical Support Analysts and provides technical guidance. Work Experience Bilingual (English/French) is a ...

  • Vendor Compliance and Product Stewardship Analyst

    2 weeks ago

    Richmond Hill, Canada Staples Canada Full time

    : 1246126 Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If that’s...

  • Product Analyst- Healthcare/ Pharmacy

    3 hours ago

    Richmond Hill, Ontario, Canada Emergitel Full time

    Client will prefer someone with healthcare or pharmacy backgroundThis role will encompass the responsibilities of a standard Product Analyst, but it will also have heavy involvement in managing incidents, escalation and support processes. Managing the incident que, supporting the business partners that manage this particular program. Managing the...

  • Technical Support Analyst

    2 months ago

    Richmond Hill, ON, Canada ROSS Full time

    Our client is currently seeking a Technical Support Analyst to join their team. The ideal candidate will have a combination of a strong technical background and experience working with customers in a support role. Responsibilities: Responsible for supporting customers and/or service partners Resolve reported customer issues in the areas of system...

  • Senior cost analyst

    3 weeks ago

    Richmond Hill, Canada The Mason Group Inc Full time

    Senior Cost Analyst Employment Type Permanent Location Richmond Hill, Ontario Apply SHARE THIS JOB           Job Description: Our manufacturing client is looking for a Senior Cost Analyst who will assist the Controller in the assessment of company performance by study and analysis of financial and operational...

  • Technical Support Analyst

    15 hours ago

    Richmond Hill, Ontario, Canada Waakif Inc. Full time

    Education: College/CEGEP Experience: 1 year to less than 2 yearsWork setting: Computer hardware or software retailer/wholesalerTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement...