Contract IT Support Analyst

3 weeks ago

Richmond, Canada Boston Pizza International, Inc. Full time

**BOSTON PIZZA INTERNATIONAL INC.**:
**Position Title**: Contract IT Support Analyst

**Department**: Technology

**Location**:Richmond, BC

**What we offer**:

- A unique and fun culture with an opportunity to make a difference on a large scale.
- Support for professional development by funding continuing education courses, seminars, conferences and professional association memberships.
- A proven track record for promoting internal talent - ask us about it
- A tight-knit team that will support you every step of the way in your new role.
- Boston Pizza is focused on giving back to the communities we work in; there are several opportunities to volunteer with our Future Prospects Foundation including a Humanitarian Build in the Dominican Republic each year.

**Scope of Responsibilities**:

- Working as a member of the Boston Pizza Helpdesk team to provide Technical Support for Boston Pizza’s corporate staff.
- When needed, provide first level ticketing support and assign tickets accordingly.
- Install, configure, Support and maintain desktops, laptops, mobile devices, telephones, printers, video conferencing equipment and network connectivity for corporate clients.
- Perform physical equipment installs, maintenance, removals, and configuration on equipment located all offices.
- Maintain documentation and processes.
- Active Directory user and group and Office 365 management.
- Shared directory security permissions.
- Provide mailbox and mail flow support.
- Resolve client hardware and software issues.
- Assist with client computer’s imaging.
- Able to lift and maneuver 50-pound boxes.
- Provide Technical support to clients and perform other duties as required.
- Good interpersonal skills
- Strong multi-tasking and organizational skills
- Must be thorough, detailed and results oriented as well as exhibit professionalism and sound judgement.
- Excellent communications skills, a commitment to working in a team environment
- Strong working knowledge with various software tools (Microsoft Office Suite).
- Expert knowledge of Microsoft Windows 7 / 10, Microsoft Outlook, Microsoft Office 2016 and Office 365.
- Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field.
- Minimum of two years of experience performing Microsoft AD system administration.
- Good understanding of Sophos Anti-virus software, computer networking and printer technologies.
- Microsoft Certified Professional (MCP), A+, Network+ would be an asset.

We would like to thank you in advance for sharing your interest in Boston Pizza International and would like to note that only those selected for an interview will be contacted. We encourage you to follow our careers page and/or LinkedIn company profile for updates. Boston Pizza International is an equal opportunity employer.

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