Tech Support Analyst
7 days ago
Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals.
With over 30 years of experience and 50,000 users in 150 countries worldwide, the company's success is a result of our people, our highly sought-after products, and the exceptional customer service we deliver.
About the Opportunity:
We currently have an exciting opportunity for a
Technical Support Analyst at our head office in Richmond, BC.
A member of the Technical Support Team, the Technical Support Analyst will be responsible for providing superb technical support and customer service to Transoft's user base and Transoft's internal teams.
- NOTE: This is a hybrid role where the incumbent will be expected to work a minimum of 2 days per week in the office.
In this role, you will be expected to:
- Provide superb customer service by getting to the root of the customer's issue and providing the most efficient solution;
- Provide product technical assistance to both internal and external clients;
- Simulate and isolate problems in the test environment;
- Prepare and develop AutoCAD/MicroStation drawings;
- Actively assist Quality Assurance and Development teams with new software release testing and issue reporting;
- Generate documentation in the form of issue reports, technical tips and best practices;
- Communicate software related issues to product management and developers;
- Communicate client issues and feature requests to development teams for consideration in future software releases;
- Prepare and lead technical presentations for internal and external clients.
About You:
- You have a degree in an engineering or computer related discipline;
- You have 23 years experience in CAD drafting, including AutoCAD and MicroStation;
- You are proficient in CAD Drafting using AutoCAD or Microstation (Knowledge of other CAD software such as Civil 3D or other civil design products would be considered an asset.);
- You love technology and like to figure out how things work;
- You are a problem solver and a relationship builder;
- You instill confidence because you know the answers you are the "goto" person in your field of expertise;
- You are an excellent communicator and have a unique talent in that you can visualize situations and verbalize solutions;
- You are looking for a place to grow, learn new skills and contribute to a collaborative team environment;
- You have an excellent command of English; other languages are advantageous;
- You possess the ability to maintain a professional customeroriented attitude with excellent communication skills, both written and verbal;
- You are capable of dealing with people sensitively, tactfully, diplomatically, and professionally at all times;
- You have experience working with a CRM system, which is considered an asset.
About Us:
- We offer a flexible working environment that embraces both inperson and remote work;
- We offer a number of employee programs and benefits focused on healthcare, retirement savings, rewards and recognition;
- We're committed to providing professional growth and development opportunities;
- We give back to our communities through global initiatives and donations;
- We work hard, but we like to have fun too.
- At Transoft Solutions, we embrace diversity, as we strongly believe that our diverse backgrounds, coupled with our cultural and experiential differences make us stronger and better positioned to support our global customers. We are a collaborative group of individuals who value respect, professionalism, creativity, drive and compassion, and we pride ourselves in being a socially responsible company that does its part in making the global community a better place for everyone._
-
System Support Analyst
6 days ago
Richmond, British Columbia, Canada Aalpha Tech Global Full timeEducation/Experience.Associate degree in computer related field required.Bachelor degree in computer science preferred.2 to 4 years experience required.Skills and Competencies:Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.Ability to work independently and manage one time.Ability to identify,...
-
System Support Analyst
6 days ago
Richmond, British Columbia, Canada Aalpha Tech Global Full timeDuration: 7 MonthsShift Hours: Rotating shifts 7 x 24 x 365 including Stat HolidaysEducation/Experience.Associate degree in computer related field required.Bachelor degree in computer science preferred.2 to 4 years experience required.Skills and Competencies:Verbal and written communication skills, problem solving skills, customer service and interpersonal...
-
Support Services Analyst
7 days ago
Richmond, British Columbia, Canada WorkSafeBC Full time $36 - $38We're looking for experienced Support Analyst II to provide internal and external stakeholders with business application and technology first-level support within a helpdesk environment.Do you have experience supporting channels including phone or email support and specialize in collaboration tools such as video conferencing and mobile devices influenced by...
-
Support Analyst II
6 days ago
Richmond, British Columbia, Canada WorkSafeBC Full timeOverviewWe are in search of an experienced Support Analyst II to provide first-level support for business applications and technology to internal and external stakeholders in a helpdesk setting.How You Will Make a Difference:As a Support Analyst II at WorkSafeBC, you will utilize cutting-edge technology to facilitate safe and healthy workplaces for the...
-
Support Analyst Ii
6 days ago
Richmond, British Columbia, Canada WorkSafeBC Full timeJob requisition number038522Job locationRichmondFull-time / part-timeFull-timeSalary$ $36.04/hourlyExpected Salary RangePosting periodFrom 02/28/2024 to 03/12/2024OverviewThis is a temporary role for 18 months.How you'll make a difference:As a Support Analyst II at WorkSafeBC, you'll be using leading-edge technology to help connect British Columbians to...
-
Contract IT Support Analyst
6 days ago
Richmond, British Columbia, Canada Boston Pizza International, Inc. Full timeBOSTON PIZZA INTERNATIONAL INC:Position Title: Contract IT Support AnalystDepartment: TechnologyLocation:Richmond, BCWhat we offer: A unique and fun culture with an opportunity to make a difference on a large scale. Support for professional development by funding continuing education courses, seminars, conferences and professional association memberships. A...
-
chief technology officer
6 days ago
Richmond, British Columbia, Canada KAISA TECH INC Full timeEmployer: KAISA TECH INCPosition: Chief Technology Officer (CTO)Education: Bachelor's degreeWork setting: Consulting firmTasks: Allocate material, human resources and financial support efficiently
-
Tire Brake and Alignment Tech
6 days ago
Richmond, British Columbia, Canada Kal Tire Full timeTire Brake and Alignment TechIf you have a strong desire to be in the automotive industry and enjoy collaborating with a high energy team, we have an opportunity for youOur company is the largest independently owned tire dealer in Canada. We are looking for relentless problem solvers with mechanical aptitude and who are willing to go through the Tire, Brake...
-
Shift Lab Tech
7 days ago
Richmond, British Columbia, Canada Aroundtheclockstaff Full time1 day ago Be among the first 25 applicants Job Description We are looking for Colour Lab Technician to join our growing team. Large corporation with great benefit plan Job Description We are looking for Colour Lab Technician to join our growing team. Large corporation with great benefit planResponsibilities:Colour matching Knowledge in formulating ink to...
-
Fleet Reliability Analyst
6 days ago
Richmond, British Columbia, Canada PACIFIC COASTAL AIRLINES LIMITED Full timeJOIN OUR TEAMPacific Coastal Airlines (PCA) is looking for a Fleet Reliability Analyst This position is based out of a hanger located near the South Terminal at the Vancouver International Airport in Richmond.Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service...
-
Financial Analyst
6 days ago
Richmond, British Columbia, Canada PEAK PRODUCTS MANUFACTURING Full timeFinancial Analyst- The Peak Group of Companies is a leader in home improvement, supplying a vast array of innovative products throughout Canada and the United States. Peak is a highly valued, strategic partner of Home Depot. Our unique business platform perfectly aligns with Home Depot's do-it-yourself and professional customer, and our best in class...
-
Operations Analyst
6 days ago
Richmond, British Columbia, Canada Donald's Fine Foods Full timeBrief Job Description:The Operations Analyst is a passionate creator, investigator, and innovator. They have exceptional attention to detail and understand that continuous improvement, however small, are key to the business' ability to provide industry-leading customer experiences. This is a tech-savvy individual, who is comfortable operating in multiple...
-
100% Sec. Contract: Construction Tech
6 days ago
Richmond, British Columbia, Canada Ottawa-Carleton District School Board Full timeThe Ottawa-Carleton District School Board is the largest school board in Eastern Ontario and offers students and parents a world of choice for learning. Our nearly 150 schools offer a wide range of programs to promote learning excellence and meet the individual needs of students, parents, and the community at large. Our schools are teaching communities where...
-
Financial Analyst
6 days ago
Richmond, British Columbia, Canada London Drugs Limited Full timeNot just a job a communitya partnershipa teamYou'll experience them all at London Drugs. As one of Canada's fastest-growing and most successful retail chains, we know what it takes to build a satisfying career.We are seeking innovative, customer focused people to join our team Our Finance Department located at our head office in Richmond, BC currently has...
-
QA Analyst
4 weeks ago
Richmond, British Columbia, Canada TEEMA Full timeJob Title: QA Analyst Job ID: SP Location: Richmond, BCOverview:The QA Analyst needs to have considerate skills in test automation, performance test and API/integration testing. The Intermediate QA will perform hands-on testing, both automated and manual, in medium to complex projects and at times support multiple parallel project teams. Our client prefers...
-
QA Analyst
3 weeks ago
Richmond, British Columbia, Canada TEEMA Full timeJob Title: QA Analyst Job ID: SP Location: Richmond, BCOverview:The QA Analyst needs to have considerate skills in test automation, performance test and API/integration testing. The Intermediate QA will perform hands-on testing, both automated and manual, in medium to complex projects and at times support multiple parallel project teams. Our client prefers...
-
Junior Quality Assurance Analyst
3 weeks ago
Richmond, British Columbia, Canada TEEMA Full timeJob Title: Junior Quality Assurance AnalystJob ID: SP Location: Richmond, BCOverview:Our client is looking for a Junior Quality Assurance Analyst to join their amazing team. The Junior QA will perform hands-on testing, both automated and manual, in medium projects and at times support multiple parallel project teams. The QA Analyst needs to have solid skills...
-
Junior Quality Assurance Analyst
2 months ago
Richmond, British Columbia, Canada TEEMA Full timeJob Title: Junior Quality Assurance AnalystJob ID: SP Location: Richmond, BCOverview:Our client is looking for a Junior Quality Assurance Analyst to join their amazing team. The Junior QA will perform hands-on testing, both automated and manual, in medium projects and at times support multiple parallel project teams. The QA Analyst needs to have solid skills...
-
Data Analyst
6 days ago
Richmond, British Columbia, Canada T&T Supermarket Full timeCompany Introduction:T&T Supermarket Inc. was founded in 1993 with two stores in BC.Since then, it has expanded rapidly and is now Canada's largest Asian supermarket chain with 31 stores across the country: 13 in BC, 7 in Alberta, 10 in Ontario, and 1 in Quebec. The Company's continuous expansion is going to bring more new stores in the next couple of...
-
IT Client Support Analyst
7 days ago
Richmond, British Columbia, Canada CHC Helicopters Full timeReach Beyond: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to...