Night Auditor

4 weeks ago

Toronto, Canada Westin Toronto Airport Hotel Full time

JOB OVERVIEW

Accurately balances all hotel income and expenses for a 24-hour hotel operating period.

DUTIES AND RESPONSIBILITIES
- Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
- Balance and audit for accuracy of all room and tax charges, cashier’s reports, and guest and house accounts.
- Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
- Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Act as hotel system liaison during night hours. Call in and open tickets with Opera, or System Support during overnight hours if a system fails or issues occur.
- Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires the ability to perform the following:

- Carrying or lifting items weighing up to 50 pounds
- Moving about the public areas
- Communicating with other people
- Handling objects, products and computer equipment
- Bending, stooping, kneeling

Other:

- Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
- Basic mathematical skills are used frequently.
- Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.
- May be required to work nights, weekends and/or holidays

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