Custom Groups
6 days ago
**Position**: Custom Groups & Charter Specialist
**Closing**: Open until filled
**Term**: Full-Time
**Reporting to**:Product Manager
**Schedule**:Monday - Friday; 9am - 5:30pm
**What we offer**:
- Travel on all of our tours and FAMs with our activity suppliers-
- Discounts on personal travel-
- Team events and excursions-
- Working in a small company that is constantly innovating and evolving-
- Multi-national team-
- Competitive salary and benefits package-
- Annual training - be constantly learning-
- An open, friendly and energetic work environment where every voice is heard**Expectations**:
- Ability to plan, organize, set priorities and manage processes efficiently on a daily basis-
- Able to work to tight deadlines and under pressure-
- Excellent attention to detail-
- Successfully manage multiple clients and their travel request-
- Self-motivated and positive, professional approach to customer service-
- Ability to influence using proficient sales and prospecting techniques while building friendly and positive relationships-
- Some knowledge of BC or Canada is required-
- Customer service experience is an assetReporting to the Product Manager, the Custom Groups & Charter Specialist will be responsible for developing custom group and charter quotes and providing ongoing support to clients and excellent customer service. The Custom Groups & Charter Specialist will interact effectively with all of our customers and partners and have the ability to respond to inquiries independently, professionally and promptly.
Specific responsibilities include:
**Groups Sales**- Lead the Group department, including quoting, monthly reporting, booking, and invoicing of all leisure and incentive groups for various brands.-
- Collaborate with the Product Manager and Sales department in a strategic growth plan for group sales, including customer service standards, and advanced sales strategy.-
- Analyze and ensure group tour statistics are kept updated and reported on a weekly basis-
- Be one of the first points of contact for incoming charter and group inquiries-
- Generate new group business for all divisions by creating exceptional and competitive group proposals based on client requirements and budget.-
- Collaborate with Sales team to ensure partner and account relationship is managed effectively-
- Work with existing clients to assess their needs and present tour options with the goal of continually increasing the amount of business with them-
- Manage communications and deliver excellent customer service to all parties in reference to group bookings, serving as a point of contact for various clients-
- Provide information sessions and presentations to clients when necessary-
- Ensure company deadlines, payment collection, and group details are delivered on time according to contract terms-
- Work with the accounting team to collect and document all deposits and payments according to the schedule outlined in the agreement between the client and the company-
- Troubleshoot any issues that may arise before, during or after the tour, in line with company policy-
- Attend tradeshows and Fams to increase product knowledge**Custom Tour Quoting & Product Development**- Using extensive knowledge of geographical information & suppliers throughout Canada, build unique itineraries and packages that will impress customers in consultation with the Product Manager-
- Using a pricing template and researching similar products, set a price that will provide good value to the clients while meeting profit margin targets in consultation with the Product Manager-
- Work with our graphic designer to develop marketing material for clients-
- Load custom tours into the booking system-
- Create Tour Guide or Driver Guide notes, timings, preferred routes, and specific notes on client preferences and inclusions-
- Update and monitor online booking platforms, including CRM, and Booking Platforms, to ensure we are maximizing the inventory and filling the coach/es.-
- Assist with projects related to the position as directed by the Manager
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