Group Benefits Service Relationship Specialist
5 months ago
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
**Working Arrangement**
Remote
The Service Relationship Specialist role represents Manulife externally with existing and potential (Mid-Market and may include some corporate clients) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of improved benefits and superior service to Plan Advisors/Consultants and Plan Sponsors. This team collaborates with internal service providers such as Customer Experience, Underwriting, and Implementation, Plan Document Services, Sponsor Financial Services, Plan Member Administration, teams to provide exceptional service to new and existing Mid-Market clients of 50+ lives.
**Individual **Responsibilities**
- **Support**
- Respond to benefit plan inquiries and resolve advanced and sophisticated inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts. Owning and respecting the unique demands of each customer while being conscientious of the time frame ensuring a thorough response.
- Champion for a successful outcome for all involved, the Service Relationship Specialist role is responsible for the successful resolution and negotiation of all service escalations. Advocate for a favorable conclusion for all parties. All service escalations must be successfully resolved and negotiate by the Service Relationship Specialist.
- Initiate Amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes.
- Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues with our online customer.
- Assist with general internal initiatives related to Group Benefits services, products, and procedures.
- Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors as well as internal teams.
- Take on special projects and/or research assignments for client needs.
- **Advise**
- As the face of Manulife, you build and maintain successful and lasting relationships with existing and potential partners.
- Understand the intricacies and complexities of each Plan Sponsor's Group Benefits designs and the sophistication of the Advisors/Consulting houses.
- Prepare and analyze and interpret client reports for review.
- Generate client reports using web analytics platforms via various reporting tools, requiring analysis and comparison of many reports to ensure we are fulfilling our customer’s needs.
- Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.
- Support group benefits clients in driving adoption of our digital tools and experiences among their plan members
- Provide reporting on digital uptake/usage to help group benefits clients understand overall plan health and identify areas of opportunity for education/engagement.
- You get results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.
- Establish and maintain client relationships by identifying current or potential needs and promoting client retention.
- Providing recommendations on plan design, service options, technology solutions and any ongoing administration needs to the client.
- Applies understanding of legislative and privacy guidelines to assist in client meetings.
- **Educate**
- Deliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote).
- Meet with plan administrators to train and educate them on effective methods of plan administration.
- Lead customer workshops and training around product updates & new features
- Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made.
- When new products are launched in Group Benefits, take the Lead together with the Account Executive to learn, present and speak to these new services. Become the expert in delivering and educating clients on these services and how they affect their population and what amendments are required to their plans if any.
- Using our Seismic Tools to put presentations together to present and deliver our services to clients.
- Clients rely heavily on the Service Relationship Specialist on how to handle new servic
-
Group Benefits Service Relationship Specialist
5 months ago
Vancouver, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Regional Leader, Group Benefits Services
1 month ago
Vancouver, Canada Purves Redmond Full time**Group Benefits Services Team**: **Role Description**: **In this role, you will be responsible for**: - Establishing and maintaining interdivisional and intercompany relationships consistent with our corporate culture - Generating sales by expanding revenues from existing clients and leading prospecting efforts with new clients - Leading client...
-
Group Benefits Expert
2 months ago
Vancouver, British Columbia, Canada Aon Full timeAbout AonAon is a leading global professional services firm that helps organizations navigate a rapidly changing world.We shape decisions for the better to protect and enrich the lives of people around the world.Job SummaryWe are seeking a highly skilled Business Solutions Consultant to join our Health Solutions team.Key ResponsibilitiesManage client...
-
Group Benefits Expert
2 months ago
Vancouver, British Columbia, Canada Aon Full timeAbout AonAon is a leading global professional services firm that helps organizations navigate a rapidly changing world.We shape decisions for the better to protect and enrich the lives of people around the world.Job SummaryWe are seeking a highly skilled Business Solutions Consultant to join our Health Solutions team.Key ResponsibilitiesManage client...
-
Regional Leader, Group Benefits Services
2 months ago
Vancouver, Canada Purves Redmond Limited Full time**In this role, you will be responsible for**: - Establishing and maintaining interdivisional and intercompany relationships consistent with our corporate culture. - Generating sales by expanding revenues from existing clients and leading prospecting efforts with new clients. - Leading client engagements, including managing overall service delivery,...
-
Analyst, Group Benefits
5 months ago
Vancouver, Canada Waypoint Insurance Full timePosition Summary Reporting to the Senior Consultant, Group Benefits, the Analyst partners with our Consultants for the complete employee benefits cycle, including plan design, benchmarking, market surveys, experience monitoring and renewal rating. This role also assists our Dehoney Administrative Services (DAS) Team with the preparation of total...
-
Automotive Finance Group Specialist
4 weeks ago
Vancouver, British Columbia, Canada CWB Financial Group Full timeAbout the RoleCWB Financial Group is seeking a highly skilled and experienced professional to join our Automotive Finance Group as a Specialist. As a key member of our team, you will be responsible for providing credit structuring, credit underwriting, risk management, and client-facing support for a portfolio of automotive clients.Key...
-
Payroll and Benefits Specialist
5 months ago
Vancouver, Canada Doman Building Materials Group Ltd Full time**Payroll and Benefits Specialist** **Permanent Full-Time** **Downtown Vancouver** **Reference Number: CAN-BC-NO-106-220524** **SUMMARY** Reporting to the Payroll and Benefits Supervisor, the **Payroll and Benefits Specialist**, along with three payroll staff members, is responsible for processing a complex payroll and the administration of employee...
-
Payroll and Benefits Specialist
2 months ago
Vancouver, Canada Doman Building Materials Group Ltd Full time**Payroll and Benefits Specialist** **Permanent Full-Time** **Downtown Vancouver** **Reference Number: CAN-BC-NO-154-040924** **SUMMARY** Reporting to the Payroll and Benefits Supervisor, the **Payroll and Benefits Specialist**, along with three payroll staff members, is responsible for processing a complex payroll and the administration of employee...
-
Account Specialist, Automotive Finance Group
2 months ago
Vancouver, British Columbia, Canada CWB Financial Group Full timeAbout the RoleThe Account Specialist, Automotive Finance Group provides credit structuring, credit underwriting, risk management, and client-facing support for a portfolio of automotive clients with average loan volumes under $2MM, within a specified geographic market.Key ResponsibilitiesPartner with sales & support teams to deliver effective solutions to...
-
Account Specialist, Automotive Finance Group
2 months ago
Vancouver, British Columbia, Canada CWB Financial Group Full timeAbout the RoleThe Account Specialist, Automotive Finance Group provides credit structuring, credit underwriting, risk management, and client-facing support for a portfolio of automotive clients with average loan volumes under $2MM, within a specified geographic market.Key ResponsibilitiesPartner with sales & support teams to deliver effective solutions to...
-
Payroll and Benefits Specialist
1 month ago
Vancouver, British Columbia, Canada Doman Building Materials Group Ltd Full timeJob Title: Payroll and Benefits SpecialistAt Doman Building Materials Group Ltd, we are seeking a highly skilled Payroll and Benefits Specialist to join our team. As a key member of our HR department, you will be responsible for processing payroll and administering employee benefits for our approximately 800 Canadian employees.Key Responsibilities:Process...
-
Payroll and Benefits Specialist
1 month ago
Vancouver, British Columbia, Canada Doman Building Materials Group Ltd Full timeJob Title: Payroll and Benefits SpecialistAt Doman Building Materials Group Ltd, we are seeking a highly skilled Payroll and Benefits Specialist to join our team. As a key member of our HR department, you will be responsible for processing payroll and administering employee benefits for our approximately 800 Canadian employees.Key Responsibilities:Process...
-
Payroll and Benefits Specialist
4 weeks ago
Vancouver, British Columbia, Canada Doman Building Materials Group Ltd Full timeJob Title: Payroll and Benefits SpecialistAt Doman Building Materials Group Ltd, we are seeking a highly skilled Payroll and Benefits Specialist to join our team. As a key member of our human resources department, you will be responsible for processing payroll and administering employee benefits for our approximately 800 Canadian employees.Key...
-
Payroll and Benefits Specialist
1 month ago
Vancouver, British Columbia, Canada Doman Building Materials Group Ltd Full timeJob Title: Payroll and Benefits SpecialistAt Doman Building Materials Group Ltd, we are seeking a highly skilled Payroll and Benefits Specialist to join our team. As a key member of our human resources department, you will be responsible for processing payroll and administering employee benefits for our approximately 800 Canadian employees.Key...
-
Payroll and Benefits Specialist
4 weeks ago
Vancouver, British Columbia, Canada Doman Building Materials Group Ltd Full timeJob SummaryWe are seeking a highly skilled Payroll and Benefits Specialist to join our team at Doman Building Materials Group Ltd. in Vancouver, BC.Key ResponsibilitiesProcess payroll for approximately 800 Canadian hourly, union, and salaried employees at multiple locations using ADP's Workforce Now (WFN) system.Prepare payroll journal entries, reconcile,...
-
Regional Vice-president, Sales, Group Benefits
5 months ago
Vancouver, Canada iA Groupe financier iA Financial Group Full timeLine of business: Group Benefits & Retirement Solutions (GBRS)_ / Location: Canada West / Status: Permanent / Hybrid_ Reporting to, and under the leadership of the VP Sales, GBRS (Group Insurance and Group Retirement Services), the Regional Vice-President leads the operations related to the GBRS Sales for Canada West. This is a key role to support GBRS...
-
Group Benefits Account Executive
5 months ago
Vancouver, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Benefits Supervisor
5 months ago
Vancouver, Canada School District #39 (Vancouver) Full time**THE ORGANIZATION**: VANCOUVER SCHOOL BOARD (SCHOOL DISTRICT 39) With deep gratitude and respect, we are honoured to be learning and unlearning on the ancestral and unceded lands of the x?m?θk??y??m (Musqueam), S?wx_wú7mesh Úxwumixw (Squamish) Nation, and s?lilw?ta? (Tsleil-Waututh) Nation. At the VSB, we are proud to provide exceptional learning...
-
Payroll & Benefits Specialist
5 months ago
Vancouver, Canada O2E Brands Full time**The Opportunity** Payroll & Benefits Specialist O2E Brands is looking for a Payroll & Benefits Specialist to join our growing team! As part of the Total Rewards team, you will be responsible for the critical function of preparing and processing payroll and benefits for our team members with the highest degree of diligence and customer service. When we...
