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Customer Service Expert

1 week ago

Kingston, Ontario, Canada MREL Group of Companies Limited Full time

About the Role:

As a Customer Service Expert at MREL Group of Companies Limited, you will play a key role in managing the company's blasting instrumentation yearly calibration and repair services (RMA Business) for customers and dealers worldwide.

Your mission is to ensure 100% customer satisfaction by providing top-tier service and seamless coordination throughout the RMA process.

Key Responsibilities:

  • Market and manage MREL's calibration and repair services for global customers and dealers.
  • Proactively reach out to customers regarding upcoming calibration needs.
  • Respond to customer requests for service and coordinate RMAs efficiently.
  • Generate quotes for calibration and repairs while ensuring a smooth transaction process.
  • Work closely with internal teams, including MREL RMA Staff, Dealers, and Order Fulfillment.
  • Collaborate with the Marketing Team to enhance communication strategies for the RMA Business.
  • Able to travel internationally.

What You Bring to the Role:

  • Bilingual in English and Spanish (minimum).
  • Excellent communication skills – customer-focused, professional, and caring.
  • Strong ability to follow structured processes while also suggesting improvements.
  • A passion for helping customers and understanding that selling a service is, in fact, helping them.
  • Results-driven mindset – focused on both customer satisfaction and sales success.
  • Background in mine blasting and explosives is a plus.