Community Resource Worker

5 months ago

Toronto, Canada Sherbourne Health Full time

**internal/external posting**

job title: Community Resource Worker

job ID #: IHS CRW 23-1011

department: Integrated Health Services

reports to: Senior Manager, Primary Care

salary range: (CS2) $22.79 - $31.42 per hour

status: Full Time, Permanent

hours: 37.5 hours

vacancy: 1

**Who we are**:
Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people who are homeless or under-housed; 2SLGBTQ, and newcomers to Canada. We are funded by the Ministry of Health, Ontario Health Toronto, Ministry of Community, children and Social Services, City of Toronto and many generous companies, groups and individuals.

**Working at Sherbourne**

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

**we believe in work-life balance and offer**:

- Four weeks of vacation per year (to start).
- A competitive salary.
- Membership in Healthcare of Ontario Pension Plan (HOOPP).
- An extended healthcare and dental package.
- Long-term disability insurance.
- Life insurance.
- Four personal days per year.
- An employee assistance plan.
- A generous professional development plan: up to $1300 to be used towards learning activities.
- Six fully paid professional development days per year - related to position/responsibilities.

**about the role**:
The Community Resource Worker (CRW) provides direct support to clients and indirect support to the Primary Care Team in order to facilitate navigation of the health and social service systems within Sherbourne Health and the broader community.

**scope of the mandate**:
The Community Resource Worker (CRW) locates, navigates, and creates appropriate linkages to health and social resources for the Primary Care clients and potential clients.

The CRW works as a member of an interdisciplinary team and provides information, referral, education, support and follow-up services to Primary Care clients and potential clients.

The CRW maintains accurate and up-to-date information regarding available community resources, develops working relationships with community resource providers and develops in-house resources to address common barriers (e.g., health card renewals).

**day to day responsibilities**:
**Direct Service (engaging assessing, planning, system navigation and follow-up)**
- Develops a respectful, client-centered relationship through referral and/or outreach.
- Identifies client strengths, abilities, preferences, resources, needs and formal and informal supports.
- Provides information about community resources in a form that facilitates use by clients (e.g., plain language, culturally appropriate)
- Supports clients to identify and access needed community resources, as appropriate, in collaboration with clients and the interdisciplinary team. This may include formal and informal resources and the full range of community services (i.e., health, social, educational, vocational, legal, and spiritual).
- Assists clients to obtain harm reduction and health promotion resources
- Navigates client access to resources using referral, direct support (e.g., accompaniment), resource arrangement (e.g., interpretation services) and advocacy on behalf of clients, with appropriate client consent.
- Provides follow-up and problem-resolution to ensure connections with community resources have taken place.
- Works closely in partnership with clients, the interdisciplinary team, and other programs and services within Sherbourne and the community to ensure clients are able to navigate services.
- Works with the interdisciplinary team to intervene with clients in crisis
- Participates actively in interdisciplinary case conferences
- Provides opportunities for clients to evaluate their progress and make choices regarding community resource options
- Communicates effectively with other team members/providers to ensure optimum care within the boundaries of appropriate confidentiality and disclosure.
- Seeks consultation and/or supervision as needed
- Facilitates or arranges groups or workshops in partnership with Sherbourne staff or other community organizations (e.g., housing information forums)
- Documents interactions with clients in keeping wi

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