Virtual Customer Service Associate
4 weeks ago
Advisory services, Call centres
As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests.
75 per hour and we offer a program to reimburse your education.
Respond to calls from customers who want to dispute transactions on their account
Support clients with concerns related to disputed transactions.
In the area of fraud prevention and detection, you will be part of a dynamic team of 22 colleagues and report to the section director. It helps to exert a positive influence in people's lives through the process of fraud and disputes.
The Call Center is open from 8 a.m. Monday to Friday and you must be available full-time, 37.5 hours per week , during these business hours . Your training and development
Your start consists of a day training course lasting about 4 weeks. Your hands-on training on the lines, supported by expert colleagues, will continue for about 2 weeks.
Our training, based on learning in action, allows you to master your craft. Experience in customer service, consulting services
Ability to support clients and make decisions
Languages: Reason to require this language: you will need to serve clients who speak a language other than French regularly.
Accountability Agility Client-focused Communication Detail-oriented Digital literacy Diversity & Inclusion Driving Results Emotional Intelligence Empathy Fraud risks analysis Humility Initiative Learning Agility Proposal Generation
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
Flexible group insurance
Generous pension plan
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic
Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. For an environment that supports your career path
This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued.
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