Business Analyst

1 month ago

Ottawa, Canada Bell Canada Full time

Req Id: 411799

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

**Summary**:
Bell Transformation & Systems team provides guidance and support for business transformation initiatives focusing on customer experience, process efficiency, and cost savings. The team facilitates project success by establishing best practices, system/process alignment, mitigating risks and ensuring on-time project delivery.

**Key Responsibilities**:
Bell Transformation and Systems team is looking for a passionate, highly organized and self-driven individual with strong leadership skills.
Reporting to the Senior Manager, the Business Analyst will be involved in all aspects of numerous sub-projects under the core program:

- Understand, identify and analyze business problems/opportunities and define the scope of activities required to address them
- Closely collaborate with internal teams (eg. Pricing, Operations, Legal, Finance, HR, etc) and external vendors (eg. Billing and IT partners) to translate business objectives
- into system/process requirements, recommend technology and business preferred solutions and implementing them according to specifications- Prioritize and line up all key deliverables among sub-projects in preparation of phased approach roll out and mass launch
- Support post-launch activities, defect escalations, corrections and exceptions handling, process improvements

The Business Analyst’s primary responsibilities include:

- Contribute to large, transformational and complex strategic projects
- Conduct research and root-cause analysis on existing misalignments, pricing & operational gaps and failures among different systems, regions and business units
- Articulate and prioritize business requirements into system and process functional requirements
- Research and map work flow and business processes
- Facilitate and provide business impact analysis including risks assessments
- Support testing and change management requirements
- Provide regular project status update reports to Manager, Project Team and Senior Management
- Ensure Day-2 processes and supporting aids are available to facilitate ongoing pricing execution post deployment

**Critical Qualifications**:

- Experience with all aspects of projects in complex environments (including timeline management, prioritization, scope vs risk management, issues handling, critical path
- identification, business transformation etc.)- Able to handle multiple projects and priorities at the same time while linking the dots and identify efficiencies & improvement opportunities
- Flexible to work under pressure and meet deadlines, displays high sense of urgency
- Ability to effectively lead, inspire and influence others and collaborate to achieve best results and aggressive timelines
- Very comfortable with large amount of details, deal with ambiguity and constant change
- Excellent analytical, presentation and communication skills (clear, precise verbal and written skills) with the ability to deliver effective presentations through all levels of the organization
- Foster a culture of innovation, collaboration and high performance

Knowledge and Experience:

- University degree, college diploma and or related work experience
- 3-5 years of Pricing and/or business analyst experience
- Exposure and understanding of various systems and architecture
- Strong understanding and experience with change management principles
- Agile methodology certified, Project Management Institute Certified(PMP) or Certified Business Analysis Professional (CBAP) is an asset
- Proficient in Microsoft Office (Excel, PowerPoint, Word, Visio)

LI-SS1 #tech #talent #indeed

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Management
**Job Status**:Regular - Full Time
**Job Location**:Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
**Work Arrangement**: Hybrid
**Application Deadline**:06/30/2023

Created: Canada, ON, Mississauga

**Bell, one of **Canada's Top 100 Employers.

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