Operating Unit Clerk

3 weeks ago

Toronto, Canada Toronto Community Housing Full time

Job #:
**8889**
- Division:
**Operations**
- Vacancy Type:
**Full-time Permanent & Full-time Temporary**
- Affiliation:
**Union: CUPE 79**
- Contract Length:
- Grade:
**TCHC 3**
- # of Vacancies:
**1**
- Salary/Hourly Range:
**$28.44 - $31.17 per hour**
- Hiring range/wage:
**$28.44 per hour**
- Work Details (Days/hours):
**35 hours per week, Monday - Friday**
- Posted Date:
**9/6/24**
- Existing or New:
**Existing**
- Deadline to Apply:
**9/20/24**

**Please Note**:
An Eligibility List will be created from this competition and will be in effect for up to six (6) months for future Temporary and Permanent Operating Unit Clerk positions that may become available.

**What we offer**

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount.

**Make a difference**

Want to help grow our communities? At Toronto Community Housing, we pride ourselves in developing Toronto’s neighbourhoods and helping our residents succeed. We are searching for dedicated and passionate Operating Unit Clerks to join our team and help the communities of Toronto thrive

**Position Summary**

Reporting to the Supervisor, Tenancy Management, this position will be the first point of contact in the hub office (formerly Operating Unit Office) and is responsible to engage with tenants and members of the general public. As the first point of contact, you will provide information and assist tenants and members of the public, by telephone or in person, explaining Toronto Community Housing policies, answering routine inquiries, and directing visitors to the appropriate person.

**What you’ll do**
- Maintain the "tenant friendly” customer service area by ensuring information materials, forms, bulletin boards and information are relevant and up to date.
- Engage with customers, assesses and resolves incoming inquiries on a wide range of tenancy matters including, but not limited to, complaints, rental accounts, parking, transfers, policies, procedures, etc. and only refers complex issues if required, to appropriate person.
- Provide up to date and accurate information to incoming customers on areas such as, procedures, account status, services available, parking availability, local market rent availability.
- Assist customers by completing forms, scanning forms and documents.
- Process rent payments for incoming customers, processes batches for bank deposits, promotes and administers pre-authorized rental payments.
- Provide recommendations to the Operating Unit Office and Building Team on how to effectively reduce the number of customer service issues.
- Administer tenant, short term and non-tenant parking systems.
- Input and assign all inquiries into EasyTrac and disburses EasyTrac reports.
- Maintain booking schedule for office meeting room.
- Prepare a variety of routine correspondence and reports. Examples include: Tenant complaints, 24 hour access letters, move out acknowledgements, annual rent receipts, confirmation of tenancy, tenant charge letters, Housing Services Act (HSA) letters, etc.
- Maintain an effective electronic and manual record keeping system for business practices including: Workplace injury forms, vacation schedules, tenant files, attendance, accounts payable documents, HSA documents and legal documents, etc.
- Utilize computer systems as an essential job tool. For example: HMS/TMS, TAWL, Portfolio Database, Electronic Mail, Intranet, EasyTrac, Web based Time entry System (WTES).
- Actively support, promotes and assists in implementing the Toronto Community Housing Corporation’s Community Management Plan (CMP) initiatives to: maintain and improve buildings, establish healthy communities, create financial sustainability, increase affordable housing, develop community based service delivery, foster and encourage tenant leadership and governance and create and manage a healthy organization.
- Attend meetings and prepares minutes and agendas.
- Order office supplies, and processes incoming and outgoing mail.

**What you’ll need**
- Experience utilizing a variety of software packages that support the business practices.
- Experience in front line customer service.
- Demonstrated experience in preparing routine correspondence, memoranda and reports.
- Knowledge and unders

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