Unit Clerk

4 weeks ago

Toronto, Canada Sinai Health Full time

Sinai Health has a bold vision and strategy for the future: To create Canada's leading integrated health system pushing the boundaries to realize the best health and care from healthy beginnings to healthy aging for people with complex health needs. A key enabler of this vision is Sinai Health’s People Plan - which provides an explicit commitment to our people about our commitment to creating a workplace culture and environment that is safe, caring, equitable, compassionate and accountable in order to ultimately provide optimal care to patients and their family caregivers. To support us on our journey, the Operating Room is looking for a Unit Clerk to join its team at the Mount Sinai Hospital site.

The Operating Room is a fast paced, high volume environment, which makes accuracy, speed and a commitment to providing high quality Patient and Family Centred Care essential.

Responsibilities include, but are not limited to:

- Responsible for coordinating patient flow
- Receives, greets, screens and provides pertinent unit information to all patients, families, visitors and staff
- Performs clerical tasks and procedures required to prepare for patient scheduling
- Interviews, admits and registers patients according to departmental and Hospital policies and procedures
- Provides support for unit security and responds to emergency codes
- Performs data entry of patient information accurately and efficiently in Cerner Module, including required financial information (e.g. Health Care Card, insurance, credit card, etc.)
- Processes patient appointments, physicians' orders and diagnostic orders
- Maintains patient charts, including the collection and input of unit specific statistics
- Supports the collection, maintenance, distribution and communication of critical unit data (e.g. lab results, etc.)
- Provides administrative support services to the unit (e.g. posting notices, circulating minutes/memos, word processing, data entry, photocopying, printing documents for distribution, reception, answering, logging and transferring telephone calls, paging, patient care communication, ordering of supplies, maintain equipment, etc.)
- Participates in professional development activities (e.g. training sessions, quality improvement initiatives, policy manual reviews, etc.)
- Ensures patient confidentiality and data security at all times
- Assists with other duties related to the position as required
- Job Requirements- Successful completion of a college diploma in Medical Secretary/Office Administration studies from an accredited educational institution
- One (1) year of recent and related work experience and cash handling experience
- One (1) year of recent experience working in an acute care environment (preferred)
- Proficiency with Patient Care Systems
- Proficiency in Microsoft Word, Excel, and Outlook
- Knowledge of Medical Terminology (preferred)
- Minimum 40 wpm keyboarding/data entry speed
- Skilled at setting priorities and handling multiple tasks simultaneously; demonstrated flexibility and initiative
- Demonstrated ability to effectively interact with all levels of staff, patients and their families
- Ability to work independently and as a team player on the unit, with other departments and external stakeholders
- Proven organizational and time-management skills with a demonstrated ability to exercise tact, discretion and good judgment
- Demonstrated telephone, interpersonal and customer service skills required; compassion and good public relations skills are necessary when dealing with anxious patients and families
- Proven conflict management, problem solving and decision making skills
- Proficient in Cerner (preferred)
- Demonstrated ability to communicate and read using English in order to effectively perform essential requirements of this position
- Demonstrated satisfactory work performance and attendance history

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