Technical Support Technician

5 months ago

Montréal, Canada Virage Simulation Full time

**Who are we?**

Since 2005, Virage Simulation, a company at the cutting edge of technology which has always raised the bar in the field of road vehicle simulation. Simulator manufacturing, software development and after-sales service all come from our offices located in Ville St-Laurent. Virage is a large family made up of specialists in a wide range of different fields.

Working at Virage Simulation means being part of a dynamic and passionate team. Each member of our team is valued by their interests, strengths, and personality. Being a fast-growing SME, we are looking for people with a vision for the future who want to flourish professionally**.**

**RESPONSIBILITIES OF THIS POSITION**:
**Integration (start-up) of new simulators**
- Installation and configuration of computer cabinets according to the current project. We have a multitude of internal tools that help avoid repetitive and mechanical work. Let the tools make your life easier.
- Initial interconnection of the different computer components of the simulator (Getting started)
- Initial equipment calibration
- Drive the simulator to test its different functionalities.
- Quality assurance “checklist”
- Prepackaging equipment for shipment to our customers
- Participation in the continuous improvement of the integration process, whether through new processes, tests and adaptation to new equipment or documentation

**Technical support**
- Diagnosis of computer, electronic or even mechanical problems, via telephone, remote control or on site.
- Schedule and install software updates remotely using our automated tools..
- Create, document and track service tickets.
- Participate in improving our knowledge bank by documenting your best solutions to make them available to the entire team.

**Customer service on the road/travel**
- Visit our local customers by car to perform repairs and/or preventative maintenance on simulators. Included compensation for mileage with your personal car $
- Travel to Canada, USA and internationally for preventative maintenance, repairs, or installations of new simulators. Includes hotel, rental car, and meal allowance $

**Your specialization among these different facets will be defined according to your strengths and interests. Do you have a lot of ambition and plan to excel in all these facets? Excellent, we have several advancement opportunities waiting for you.**

**SKILLS AND ABILITIES REQUIRED**:
The profile we are looking for:

- Curious: likes to learn and understand the world of simulation
- Cartesian mind: common sense of diagnosis, proceeds by elimination.
- Manual: easy to disassemble and reassemble parts
- Organized: Knows how to plan his time well and prioritize critical tasks
- Bilingual: Most of our clients are English speaking
- Traveler: Likes to hit the road and is available about one week per month (license and valid passport required)
- Team spirit: Likes to help colleagues and knows how to ask for help when necessary.

**TRAINING AND EXPERIENCE REQUIRED**:

- DEC, AEC or DEP in computer technology or technical support (or equivalent experience)
- Excellent command of Windows 7-10 (XP an asset)
- Experience with computer repair (hardware, software, BIOS, and imaging)
- Good command of oral and written English and French
- 2 to 5 years’ experience recommended, but we will also consider internships and people fresh out of school.
- Knowledge of electromechanics, an asset
- Knowledge of programming, an asset
- Knowledge of networking, an asset
- Experience in quality assurance, an asset

**THE ADVANTAGES WE OFFER YOU**:

- Complete group insurance
- Group RRSP program
- Vacation weeks depending on experience.
- Public transportation nearby and private parking available
- Coffee, fruit
- Competitive salary

**Job Types**: Full-time, Permanent

**Salary**: From $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday
- On call

Application question(s):

- Are you currently located in Montreal, QC or surroundings? We do not accept the option work from home for this position and will only consider people living in Canada.

**Language**:

- French and English (required)

Work Location: In person

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