Technical Support Technician
5 months ago
**Who are we?**
Since 2005, Virage Simulation, a company at the cutting edge of technology which has always raised the bar in the field of road vehicle simulation. Simulator manufacturing, software development and after-sales service all come from our offices located in Ville St-Laurent. Virage is a large family made up of specialists in a wide range of different fields.
Working at Virage Simulation means being part of a dynamic and passionate team. Each member of our team is valued by their interests, strengths, and personality. Being a fast-growing SME, we are looking for people with a vision for the future who want to flourish professionally**.**
**RESPONSIBILITIES OF THIS POSITION**:
**Integration (start-up) of new simulators**
- Installation and configuration of computer cabinets according to the current project. We have a multitude of internal tools that help avoid repetitive and mechanical work. Let the tools make your life easier.
- Initial interconnection of the different computer components of the simulator (Getting started)
- Initial equipment calibration
- Drive the simulator to test its different functionalities.
- Quality assurance “checklist”
- Prepackaging equipment for shipment to our customers
- Participation in the continuous improvement of the integration process, whether through new processes, tests and adaptation to new equipment or documentation
**Technical support**
- Diagnosis of computer, electronic or even mechanical problems, via telephone, remote control or on site.
- Schedule and install software updates remotely using our automated tools..
- Create, document and track service tickets.
- Participate in improving our knowledge bank by documenting your best solutions to make them available to the entire team.
**Customer service on the road/travel**
- Visit our local customers by car to perform repairs and/or preventative maintenance on simulators. Included compensation for mileage with your personal car $
- Travel to Canada, USA and internationally for preventative maintenance, repairs, or installations of new simulators. Includes hotel, rental car, and meal allowance $
**Your specialization among these different facets will be defined according to your strengths and interests. Do you have a lot of ambition and plan to excel in all these facets? Excellent, we have several advancement opportunities waiting for you.**
**SKILLS AND ABILITIES REQUIRED**:
The profile we are looking for:
- Curious: likes to learn and understand the world of simulation
- Cartesian mind: common sense of diagnosis, proceeds by elimination.
- Manual: easy to disassemble and reassemble parts
- Organized: Knows how to plan his time well and prioritize critical tasks
- Bilingual: Most of our clients are English speaking
- Traveler: Likes to hit the road and is available about one week per month (license and valid passport required)
- Team spirit: Likes to help colleagues and knows how to ask for help when necessary.
**TRAINING AND EXPERIENCE REQUIRED**:
- DEC, AEC or DEP in computer technology or technical support (or equivalent experience)
- Excellent command of Windows 7-10 (XP an asset)
- Experience with computer repair (hardware, software, BIOS, and imaging)
- Good command of oral and written English and French
- 2 to 5 years’ experience recommended, but we will also consider internships and people fresh out of school.
- Knowledge of electromechanics, an asset
- Knowledge of programming, an asset
- Knowledge of networking, an asset
- Experience in quality assurance, an asset
**THE ADVANTAGES WE OFFER YOU**:
- Complete group insurance
- Group RRSP program
- Vacation weeks depending on experience.
- Public transportation nearby and private parking available
- Coffee, fruit
- Competitive salary
**Job Types**: Full-time, Permanent
**Salary**: From $21.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
- On call
Application question(s):
- Are you currently located in Montreal, QC or surroundings? We do not accept the option work from home for this position and will only consider people living in Canada.
**Language**:
- French and English (required)
Work Location: In person
-
IT Support Technician
4 months ago
Montréal, Canada Great River Financial Services Inc (GRFS) Full time**Job type** Full-time/Part Time **You have**: - A passion for excellent customer service and for seeing others succeed - Strong verbal and written communication skills - Problem-solving, critical thinking, and analytical skills - Honesty & Integrity - Comfort in making decisions independently - Attention to detail while also keeping in mind the big...
-
Technician, IT Support
5 months ago
Montréal, Canada UAP Inc. Full time**Company Description** Why did the PowerPoint cross the road? To get to the other slide.** Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise. At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving...
-
Technical Support Agent
5 months ago
Montréal, Canada American Iron and Metal Full time**Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...
-
Enhanced Support Services Technician
4 weeks ago
Montréal, QC, Canada NTT DATA Full time**Req ID**: 298968 We are currently seeking a Enhanced Support Services Technician to join our team in Montreal, Quebec (CA-QC), Canada (CA). We are currently seeking an **Enhanced Support Services Technician **to join our team in **Vancouver, BC**. **Position Title** Enhanced Support Services Technician **Location** Vancouver, BC **Department /...
-
IT Helpdesk Support Technician
5 months ago
Montréal, Canada Coveo Full time**Make an impact with your IT skills by ensuring employees are set up for success.**: As an IT Helpdesk Support Technician, you will be joining our team of tech superheroes responsible for providing impeccable service to Coveo employees when they encounter an issue with their computer, equipment or software. You will be the one that knows everything about...
-
Technical Support
5 months ago
Montréal, Canada ProAlt Full time**Title: Technical Support (L1 or L2 or L3)** **Location: Montreal or Laval, QC (Hybrid)** **Type: Full time** - Bachelor's degree or associate degree in related field - At least 3 years of hands-on experience in Technical Support (L1 or L2 or L3) - Must be bilingual English and French - Maintains and administers computer networks and related computing...
-
Executive Technical Support Agent
4 months ago
Montréal, Canada American Iron and Metal Full time**Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...
-
Level 2 IT Support Technician
5 months ago
Montréal, Canada Cosmetic Physician Partners Full timeCPP is building the premier network of physician-led medical aesthetic clinics in the US. By supporting our clinics with a world-class leadership team, market-leading support services, and an iconic brand experience, we deliver “remarkable” results that improve the lives of our clients and team members. **JOB SUMMARY**: The Level 2 IT Support Technician...
-
Dispatch Technician
5 months ago
Montréal, Canada WTW Full time**The Role** The Dispatch Technician for Onsite Support Services (OSS) collaborates within the Global Service Management team to guarantee the successful provision of in-office technology support. This role involves providing on-site technical assistance to colleagues, resolving hardware and software issues that cannot be addressed remotely. Moreover, the...
-
Desktop Technician
5 months ago
Montréal, Canada Aversan Inc Full timeJob Summary: We are seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will be responsible for providing technical support and troubleshooting assistance to end-users. You will play a crucial role in maintaining the functionality of our computer systems and ensuring that employees have the necessary tools to perform their job...
-
Technician Trainee, Technical Services Trail
1 month ago
Montréal, Canada Teck Full timeClosing Date: October 9, 2024 As Canada’s largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Teck...
-
IT Technician
5 months ago
Montréal, Canada Costech Technologies Inc. Full timeOverview: We are looking for a Montreal based English speaker, capable of going to our servers to make adjustments when needed. We are seeking a skilled and motivated IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support and assistance to our employees. This is a temporary full-time position, with the...
-
Desktop Support Technician
5 months ago
Montréal, Canada Ovation Workplace Services Full time(a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...
-
Desktop Support Technician
5 months ago
Montréal, Canada Ovation work place services Full time(a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...
-
Technical Support Associate Ii
4 months ago
Montréal, Canada Global Payments (Beamery) Full time**Description**: Looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? Global Payments is looking for a new IT Support Technician in Toronto! Join a dynamic team! **What’s in it for you?** - Salary: $50,000-$58,000 - Benefits after 30 days - Growth and development - Innovative and established industry - Fast...
-
Technical Support Analyst
2 weeks ago
Montréal, Canada C.G.I. Full time $70,000 - $80,000Join our dynamic team as a Technical Support Analyst, where you'll play a pivotal role in ensuring the smooth operation of mission-critical applications used by our trading and risk analysis teams. You'll work closely with developers and end-users to provide expert technical support, troubleshoot complex issues, and contribute to ongoing system...
-
Technical Support Specialist
5 months ago
Montréal, Canada Experlogix Full timeAre you bi-lingual in French and English? Do you enjoy working remotely? This is an excellent opportunity working within our Support team to support our customers with their Document Automation, Configure, Price Quote, and Digitial Commerce Products. You will have the opportunity to learn new technologies and work with CRM and ERP systems that provide you...
-
IT Technician
5 months ago
Montréal, Canada TC Transcontinental Full time**Technician, On-site IT Support**: **Create value at TC Transcontinental**: **At TC Transcontinental, we’ve got it made, and that's because of the expertise of our team.**: We are currently seeking a full-time Technician, On-site IT Support, to join our Information Technology team. Your main mission will be to provide on-site technical support for the...
-
Catia - Technical Support
5 months ago
Montréal, Canada Inceptra LLC Full timePOSITION Inceptra is a leading provider of best-in-class Product Lifecycle Management (PLM) technology and services to engineering and manufacturing businesses across a variety of industries including aerospace, automotive, industrial equipment, consumer goods, high tech, life sciences and civil engineering. Inceptra is a top-level NAM Platinum Partner and...
-
Technical Support Manager
5 months ago
Montréal, Canada Mako Full timeAre you passionate about technology and Software as a Service? Are you a natural leader and collaborate well with teams? If so, this position offers you the opportunity to leverage both of these skills. This is your chance to join a Fintech start-up experiencing growth and scaling quickly!_ **Your mission**: As a Technical Support Manager you will...