Support Technician L2

1 month ago

Montréal QC HP C, Canada MSP OPERATIONAL CORP Full time

As we continue to grow, we are looking for a **Support Technician L2 **to join our team.

**About the Role**

As a **Support Technician L2**, you will be responsible for providing technical support to end-users, diagnosing and resolving Windows OS issues, repairing or replacing Lenovo hardware components, and supporting Zebra printer setup, troubleshooting, and repairs. This role requires strong technical knowledge, problem-solving abilities, and excellent communication skills to deliver superior IT support.

**Location**: 8270 Mayrand Street, Montreal, QC

**Schedule**: Monday to Friday, 40 hours per week, 8:30 a.m. - 5:00 p.m.
**Work Mode**: On site

**What You Will Do**
- Provide first-line and second-line support for Windows operating systems, including troubleshooting common issues (e.g., software conflicts, system crashes, slow performance, etc.).
- Perform system diagnostics and resolve technical issues related to Windows, network connectivity, and hardware/software interactions.
- Perform troubleshooting, diagnostics, and repairs for Lenovo desktops, laptops, and workstations.
- Identify and replace faulty components, such as hard drives, RAM, motherboards, power supplies, and display panels.
- Use Lenovo diagnostic tools and utilities to perform hardware-level diagnostics.
- Re-image and set up new Lenovo systems according to organizational standards.
- Document hardware repairs and ensure proper inventory control of parts and components.
- Provide support for Zebra printers, including installation, setup, configuration, and troubleshooting of hardware and software components.
- Resolve printing issues, including print quality problems, connectivity issues, and label jams.
- Perform maintenance tasks such as replacing printer ribbons, printheads, and cleaning.
- Troubleshoot issues related to Zebra printer drivers, firmware, and network configurations.
- Assist users with configuring Zebra printers for network access and label printing.
- Escalate complex issues to senior technicians or specialized teams when necessary.
- Ensure timely response to user requests and maintain user satisfaction through effective communication.
- Manage and track service requests in the ticketing system, ensuring proper documentation of troubleshooting steps and resolutions.
- Ensure that all systems are up to date with the latest Windows patches, security updates, and software versions.
- Perform routine hardware maintenance and upgrades as necessary, including installing additional memory, storage, or peripherals.
- Ensure data backup and disaster recovery procedures are followed during hardware replacements or system re-imaging.

**What We Are Looking For**
- Experience (3-5 years) in providing technical support for Windows operating systems (10-11)
- Hands-on experience with Lenovo hardware (desktops, laptops, workstations) including diagnostics, repairs, and upgrades.
- Experience with Zebra printers (setup, troubleshooting, and maintenance).
- Experience with managing service tickets, troubleshooting issues remotely, and resolving technical problems in a timely manner.
- CompTIA A+ Certification (required).
- Lenovo-specific certifications (required)
- Zebra printer certification or related training (preferred).
- Microsoft Certified: Windows OS Fundamentals (preferred).
- Ability to lift and carry equipment (up to 50 lbs).
- Ability to work independently and as part of a team in a fast-paced environment.
- A strong desire to learn and stay updated with the latest technology trends and certifications.

**Why Work at MSP Corp**
- Benefits package.
- Dynamic work environment.
- Corporate gym discounts.
- Wellness day.
- Opportunities for growth and training. Top of Form

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