Key Account Manager Ii

5 months ago

Toronto, Canada Dawn Food Products Inc Full time

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.**Why work for Dawn Foods?**

**PEOPLE. **PRODUCTS.** CUSTOMERS.**

**About the Job**

A Dawn Key Account Manager (KAM) is responsible for the development, growth, and profitability of targeted key accounts. Dawn KAMs plan, present, and implement bakery product solutions for specific regional accounts in which cultivating relationships, strategic planning, and account leadership are critical to customer success and profitability. Our KAMs are expected to demonstrate account leadership through developing partnerships, maintaining relationships, presenting opportunities, and implementing solutions within their accounts while representing Dawn as an ongoing strategic partner for delivering the product and service solutions that enable customer success.

Effective collaboration across internal and external partnerships is critical for a KAM to deliver results and successfully address customer needs with Dawn’s products and solutions. This position partners closely with leaders and frontline roles within sales, distribution, technical bakery, R&D, finance, and beyond to organize customer-specific teams for successful execution.

KAMs lead the development and execution of annual customer plans. Effectively manages and allocates resources to support profitable growth initiatives. Possesses a strong business acumen by demonstrating the ability to understand and react to business situations in a manner that drives a positive outcome.

**This is a Hybrid Position with Field Travel Requirements up to 80%.**

**What Does It Take to be a Key Account Manager II Dawn Foods?**

Below are the minimum qualifications to be a fit for this job.
- Bachelor’s Degree within a business administration, sales, marketing, food science or similar focus.
- At least 5 years’ experience within selling or marketing foodservice and/or ingredients-focused solutions or equivalent.
- At least 3 years’ experience of and demonstrative ability for managing large key accounts, driving sales growth, and delivering profitability.
- Exceptional interpersonal and communication skills
- Exceptional negotiation skills
- Demonstrative ability to collaborate with others and delegate tasks for the successful execution of complex projects against established timelines.
- Proficient with the Microsoft Office suite, including Outlook, Word, Excel, SharePoint, and PowerPoint
- Motivated by results, execution, and a "finish line focus."
- Able to effectively manage time within a schedule of competing priorities and tasks.
- Valid Driver's License and safe, satisfactory driving record

**Preferences**:

- MBA or equivalent degree or operational experiences preferred.
- In-depth understanding of B2B foodservice distribution supply chains
- Enhanced understanding of and/or hands-on experiences with bakery products, raw materials, and baking supplies
- Food science, culinary and/or baking and pastry experiences.
- Enhanced knowledge of and/or hands-on experiences within bakery operations
- Established baking industry relationships.

**What You'll Do as a Key Account Manager II?**
- Act as the primary point of contact for key account customer product and service needs
- Establish, outline, and deliver successful short and long-term regional strategic plans for key account initiatives with Dawn product and service solutions.
- Demonstrates the ability to think strategically.
- Lead a cross-functional customer team and collaborate and influence across R&D, marketing, technical bakery, and manufacturing to explore opportunities and bring desired product solutions to market.
- Strategically prospect and determine the best approaches for creating and maintaining profitable activity, whether it is within existing, recently acquired, or potential key accounts.
- Identifies and communicates with appropriate account stakeholders, maintaining ideal relationships and customer interactions.
- Ability to engage the large complex accts at all levels including the C suite.
- Development, documentation, and presentation of win-win opportunities
- Drive growth within respective accounts to meet the sales targets established by the Regional Key Account leadership and Regional Commercial Leadership Team
- Effectively collaborate with, engage, and assist in prioritizing the activities of associated technical support Team Members
- Maintain a collaborative approach across regional leadership, teams, and functions to grow sales, remain on budget, and maintain efficient costs.
- Provide timely responses to and troubleshooting to ongoing situations th

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