Customer Support Specialist
1 day ago
Job Requirements
EN COLLABORATION AVEC LE CHEF SERVICE À LA CLIENTÈLE, L’AGENT(E) AURA LES RESPONSABILITÉS SUIVANTES:
- Effectuer la prise de commande et faire le suivi des inventaires de produits finis ;
- Effectuer les suivis internes et externes reliés aux commandes ;
- Effectuer les étapes reliées aux demandes de soumissions ;
- Apporter un support aux vendeurs externes ;
- Rechercher et fournir des informations techniques aux clients ;
- Être responsable de l’envoi des échantillons et en assurer le suivi ;
- Recevoir les plaintes des clients et en assurer le suivi ;
- Participer aux objectifs annuels du département et assumer toutes autres tâches reliées au service client.
PROFIL RECHERCHÉ:
- Détenir 3 à 5 années d’expérience au service à la clientèle et de l’expérience en milieu manufacturier ou bien un DEC en administration (un atout) ;
- Capacité à résoudre des problèmes et gestion des priorités ;
- Maîtrise de la langue anglaise (un atout) ;
- Faire preuve d’écoute et de compréhension, agir et communiquer avec tact ;
- Détenir une aptitude marquée pour le travail d’équipe ;
- Connaissances informatiques : Word, Excel, Système ERP, Outlook.
CONDITIONS DE TRAVAIL:
- Horaire de jour de 39 hrs/semaine et salaire à discuter ;
- Possibilité de faire du télétravail jusqu’à 3 jrs/semaine ;
- Programme santé mieux-être en entreprise ;
- Conciliation travail et vie personnelle ;
- Plan de formation interne et externe ;
- Régime de retraite avec participation de l’employeur.
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