Customer Support Associate
6 days ago
**Position: Customer Support Representative**
**Position Summary**:
The Customer Support Representative acts as the communication link between clients and technicians. The role involves coordinating and dispatching technicians to support clients with their warranty needs.
**Responsibilities**:
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries through various communication channels.
- Maintain and replenish stock in the parts department.
- Update parts breakdown records.
- Answer client questions regarding credit terms, products, pricing, and availability.
- Confirm orders with clients.
- Provide support to sales representatives on the road.
- Keep detailed records of customer interactions, transactions, and feedback.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Maintain up-to-date customer profiles and information.
- Follow up on deliveries and ensure timely invoicing.
- Track client orders with carriers or freight forwarders.
**Requirements**:
- High school diploma, general education degree, or equivalent.
- Ability to work comfortably in a fast-paced environment.
- Proficient in computer use.
- Prior experience in customer support.
- Experience with SAP Business One is an asset.
- Experience dealing with couriers.
- Strong initiative and teamwork skills.
- Bilingual (English/French preferred).
- Understanding of the sales process and dynamics.
- Commitment to providing excellent customer service.
- Excellent written and verbal communication skills.
**Job Type**:
Full-time, Permanent
Hours: 8 AM to 5 PM
**Reference ID**: PARTS AND SERVICE
**Job Types**: Full-time, Permanent
Pay: $18.00-$20.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 2024-01-07
Expected start date: 2025-07-01
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