Tech Support Specialist
3 weeks ago
We are seeking a skilled Tech Support Specialist to join our team in Sault Ste Marie, ON.
About the Job:This is a contract position with a minimum commitment of 3 months to a maximum of 6 months, expected start date mid-September. The ideal candidate will have strong communication skills, be customer-friendly, and adaptable.
Responsibilities:- Provide continuous maintenance, monitoring, and testing of systems for multiple sites as primary or backup support to prevent unnecessary downtime.
- Liaise with vendors for support, repairs, replacement, or modification of systems or services.
- Provide technical support for existing and emerging technologies such as video conferencing, electronic evidentiary display systems, closed circuit television, digital audio recording.
- Requires knowledge of computer hardware, network topologies, remote administration tools, software and methods, maintenance operations, testing, diagnostic software, data back-up software and recovery procedures.
- Investigate and resolve system performance problems, provide troubleshooting and end-user support in use of enterprise and business applications software.
- College diploma or university degree in the field of computer science and/or information technologies or equivalent work experience.
- CompTIA A+ certifications.
- Cisco or Microsoft certifications.
$30-$34 per hour, depending on qualifications and experience.
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