Bilingual Dealer Services Analyst

3 months ago

Oakville, Canada Ford Motor Company Full time

Join our Ford Credit team as we create tomorrow We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.

As part of the Ford Credit family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

**NOTE: Although this is a remote Bilingual Dealer Services Analyst position - there is a requirement to attend the training in person, located in Oakville, Ontario (may be a minimum of 5 weeks). There may be additional requirements to periodically attend on-site during the probationary period. In order to be eligible for this position you must reside in the Greater Toronto Area.**
- **Bilingual (French/English) required.**:

- University/College Degree preferred.
- Excellent oral and written communication skills.
- Strong organizational skills with ability to perform multiple tasks.
- Strong negotiation and relationship building skills.
- Excellent analytical skills, attention to detail, and ability to thrive in a high-paced, performance-driven environment.
- **Must be available to work a flexible schedule, including some evenings (Monday to Friday up to 10:00 pm EST), some holidays, and some Saturdays (up to 8:00 pm EST).**:

- Proficient PC skills (i.e., Word, Excel, Outlook).
- Financial analysis experience.
- Risk management, collections, and/or credit decisioning experience.
- Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require. _
- Understand and practice business unit financing plans, programs, and procedures.
- Support internal and external sales as required to complement Business Centre activities.
- Support a culture which ensures a sales mindset is maintained in the Business Centre.
- Perform daily responsibilities to ensure high levels of dealer and customer satisfaction. Support Dealer Satisfaction Index (DSI) and Customer Satisfaction Index (CSI) initiatives.
- Demonstrate qualities reflective of the Company's value proposition to its customers and dealers.
- Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.
- Loan adjudication related tasks include, but are not limited to, the following:

- _Adhere to purchase approval limits and investigation guidelines at all times. _
- _Contact dealers to review discrepant contracts for corrective action. _
- _Participate actively in department calibration sessions. _
- _Maintain a consistent purchase policy based on customer qualifications and past liquidation experience. _
- _Develop and maintain strong business relationships with dealership personnel. _
- _Oversee credit investigations and perform investigations as required; provide training and feedback to Investigators as needed. _
- Learn and support other Company functions when and where necessary - examples may include Account Maintenance, Collections, and Loss Prevention.
- Maintain a continuous growth mindset in the spirit of personal and professional development.

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