Service Training Instructor

3 months ago

Oakville, Canada Ford Motor Company Full time

Ford of Canada has eight Service Training Centres across the country which are staffed by Service Training Instructors (STI). The STI assumes the responsibility of scheduling and training Ford/Lincoln Dealer technicians at the two Ford Service Training Centres in Ontario (Mississauga and London). Additionally, the position has responsibility for the primary assigned Service Training School, is the regional contact for service training related expertise and support as well provides support to the Technical Training and Service Support activities within National Service Operations at Ford of Canada as required.

In this role, you will have the opportunity to make a crucial difference to the experience of customers and dealers by providing hands-on service technical training to dealership technicians. Courses you will be responsible for are currently delivered mainly in an in-person classroom setting as well as a remote or distance learning format using video-conferencing systems. While you will be assigned a ‘base’ Service Training Centre, (STC) travel to support training needs at other STCs will be required.

BASIC QUALIFICATIONS:

- Certified Automotive Technician with Industry and/or Ford Accreditation
- Technical Automotive Training experience is an asset
- Experience in truck diesel engine repairs is an asset
- Good written and oral communications skills are required
- Strong communication and organizational skills, Strong organizational skills / Attention to details (must be self-starter)
- Ability to set schedules; manage time and multiple priorities
- ‘High-energy’, persistent self-starter with the ability to proactively take responsibility for key programs
- Willingness to travel to other Ford locations to train or be trained - passport required
- A good work ethic and ability to work by yourself unsupervised
- Ability to build strong relationships with different internal stakeholders Previous shop foreman/training experience would be an asset
-

PREFERRED QUALIFICATIONS:

- Bilingual (English/French) is beneficial Proficient in Office365 (Word, Excel, PowerPoint)
- We thank all applicants for their interest, but only those selected for an interview will be contacted. _
- Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. _
- Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require. _

**Responsibilities**:
Deliver classroom/distance learning courses in a variety of topics to dealership technicians at our two Ford Service Training Centres in Ontario (Mississauga and London) according to established curriculums (this can include supporting training needs at other locations and can involve travel for up to two weeks per month)

Maintain Technical Training waitlists and schedules on a monthly basis

Be responsible for efficient running of assigned Service Training School including training/classroom/workshop supplies, equipment certifications, maintenance requests etc.

Support development of technical training by participating in curriculum development team meetings for assigned specialties.

Willingness to travel to other Ford locations to train or be trained - passport required

Provide assistance to Dealers and field staff on technical training related inquiries

Support the Dealers with the Technician and Shop Competency programs including administering and maintaining the Ford Technical Edit Deferral process for regional dealers

Provide support to local Automotive Student Service Educational Training (ASSET) program as applicable

Support the National Service Operations at Ford of Canada in initiatives including technical recognition, retention, recruitment

Possibility of 2 weeks travel per month

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