Merchant Settlement Specialist

2 weeks ago

Oakville, Canada CT Bank Full time

**What you’ll do**
- Monitor daily electronic funds transfer (EFT) process for credit and debit for CTC merchants (Cdn Tire & Party City Dealers, PartSource, Gas+, Mark’s, SportChek, Atmosphere, Pro Hockey Life, Sports Experts, Hockey Trio, and Sports Rousseau)
- Daily reconciliation and balancing of tenders (credit, debit, gift card, and eCTM) and chargebacks for both bricks & mortar and eCommerce environments.
- Settlement for CTC merchants
- Investigate and resolve out of balance situations for systems and individual stores
- Monitor reports for financial integrity to the General Ledger (G/L)
- Create and execute month end journal entries, invoices, and balance sheet account reconciliations
- Reconcile and complete month end reporting for CT gift card and eCTM
- Reconcile and create monthly insurance billing summaries and complete payment to insurance vendors
- Review, investigate, and process chargebacks and document retrieval requests on credit card sales meeting service level timelines
- Interact and negotiate with stores on chargebacks
- Educate store staff on card processing procedures to eliminate chargebacks
- Update, add and delete merchant information in all systems to support Dealer/Franchisee changeover and new store openings
- Verify and reconcile accounts for Dealer/Franchisee changeover
- Respond to store, corporate, and bank inquiries
- Complete processes as documented to maintain Enterprise Risk Management and Accounting controls
- Work with Information Technology (IT), Business Analysts, and Store Systems to help report and resolve issues

**What you bring**
- 2+ years of work experience or education in an accounting environment
- Exceptional organizational skills and the ability to prioritize workload
- Sound judgment and decision making skills
- Intermediate working knowledge of Microsoft Excel
- Strong sense of urgency in situations that require immediate attention
- Excellent negotiation skills
- Knowledge of back office cash environment and/or CTC Family of Companies is considered an asset
- Bilingual (English/French); written and verbal is a must

**Hybrid**

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

LI-YX1

**About Us**

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

**Our Commitment to Diversity, Inclusion and Belonging**

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better..

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