Clerk Typist III

2 weeks ago

Vancouver, British Columbia, Canada Vancouver Police Department Full time


Clerk Typist III


COMPETITION: #

SECTION:
Public Service Unit, Information Management Section

STATUS:
Regular full-time

HOURS OF WORK:
10-Hour Shifts – four days on / four days off, 7:00 a.m. to 6:00 p.m.

SALARY:
Pay Grade 15 - $26.87 to $31.56

LOCATION:
2120 Cambie Street, Vancouver

COMPETITION END DATE:
Friday, April 26, 2024

Responsible for providing customer service for all front counter services including access, security, processing found property, police information checks (PIC), minor crime report-taking, and fingerprinting services.

ESSENTIAL DUTIES

Provides general information and/or referrals to the public and outside agenciesManages customer inquiries and determines the type of police service requiredReceives, logs, and distributes courier and other property dropped off to the counterReturns driver licences to owners who have received driving suspensionsMonitors security of building -- signs visitors in and out, and issues building tags/ ICT 2FA cardsTakes minor crime reports including found and lost propertyProcess, tags, and returns found propertyRolls accurate ink and electronic fingerprints impressionsConducts queries through various police databasesProvides various front counter services including booking appointments, in-taking applications, and processing paymentsEnsures compliance with Payment Card Industry (PCI) standardsMentors and trains staff for triage roleParticipates in the annual mandatory high-stress debrief programOther related duties and responsibilities as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Required:Working knowledge of PRIME/VersadexWorking knowledge of Excel, Word, OutlookAbility to handle cashAbility to provide excellent customer serviceAbility to deal tactfully with the general publicExperience working with computer peripherals (CD/DVD burner, scanner, printer)Ability to maintain effective working relationships in a team environmentAbility to work independentlyAbility to manage time effectivelyAbility to multi-taskGood organizational skillsPreferred:Have working knowledge of JUSTIN, IntelliScreenHave knowledge of the VPD organizational structureHave working knowledge of the rules, regulations, policies, and procedures that govern the activities of the unit
EXPERIENCE
Required:Experience with operating a cash register, debit/credit machine, and handling cashPrevious customer service experiencePreferred:Minimum two years of administrative experienceMinimum one year working in a police environment
EDUCATION
Required: Grade 12 Preferred: Training or experience in a similar field or related to the tasks performed
OTHER REQUIREMENTSValid BC Driver's licenceAll employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years or as required
SELECTION PROCESS
Short-listed candidates will be required to participate and successfully pass clerical testing in keyboarding skills, data entry, and Microsoft Word and Excel in order to move forward to the interview stage.

NOTE: This position falls under the jurisdiction of Teamsters Local 31.

Applicants should submit a resume via email to by 4:30 p.m. on the closing date. The competition number must be indicated in the subject line of the email.

THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER

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