Administrative Associate

3 weeks ago

Mississauga, Canada City Clean Full time

**Administrative Associate Job Description**

Position Title: Administrative Associate

Reports to: Service Manager

Status: Permanent, Full-time

Department: Administration Department

**Position Overview**

**Responsibilities**
- Provide excellent customer service by greeting customers, answering phones and general customer inquiries
- Provide logístical and administrative support to ensure efficient operation of the office
- Prepare invoices, credits, process pre-authorized payments, post cash and any related customer billing inquiries
- Enter service agreements and related customer profiles, delivery schedules, and installation notes
- Enter customer and account data, scheduling of deliveries, and implementing changes to account details as result of service change requests
- Reconcile daily routes to ensure billing is accurate and support daily and month-end billing by providing invoices and statements to customers
- Manage requests for WSIB and insurance certificates
- Provide support to Service Manager to ensure updates and accuracy of employee phone directories and essential contact information
- Carry out administrative duties such as filing, typing, copying, printing, binding, scanning, etc.
- Prepare reports for various departments
- Ensure front office and building facilities are neat, welcoming, and professional
- Adhere to all Company policies, procedures, and protocols
- Projects and other tasks may be assigned based on the business needs of the organization

**Skills**
- Advanced knowledge of MS Office Suite programs
- Superior interpersonal and communication skills (written and verbal)
- Experience with database and customer relationship management software
- Excellent problem-solving and analytical skills
- Good time management and organizational skills
- Superior attention to detail and accuracy with data entry
- Ability to take direction and supervision
- Ability to multitask and prioritize demands while balancing workload
- Excellent customer service skills, with a sense of urgency when dealing with customer requests

**Qualifications**
- High School Diploma or equivalent
- Post-secondary graduation from a recognized institution with an office administration diploma is an asset (or equivalent education and experience)
- 1 to 2 years recent related experience, ideally with a small to medium size business
- Customer service experience an asset

**Disclaimer**:The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within the position. It is not designed to contain or be interpreted as an entire comprehensive inventory of all duties, responsibilities and qualification required of employees assigned to this job.

**Salary**: From $45,000.00 per year

**Benefits**:

- Dental care
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5T 1E6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person

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