Csr (Customer Service Representative)
7 months ago
Overview:
Join our team as a Customer Service Representative where you will play a crucial role in providing exceptional service to our valued customers. We are seeking individuals who are passionate about customer satisfaction and excel in communication.
**Responsibilities**:
- Assist customers with product information, order placement, order tracking, and issue resolution.
- Utilize excellent phone etiquette to ensure positive customer interactions.
- Identify customer needs and recommend appropriate products or services.
- Process orders accurately and efficiently using our internal systems.
- Perform data entry tasks to update customer records and order details.
- Collaborate with other team members to ensure a seamless customer experience.
**Experience**:
- Prior experience in customer service is preferred.
- Strong communication skills with the ability to listen actively and articulate information clearly.
- Proficiency in English.
- Ability to analyze customer inquiries and provide suitable solutions.
- Experience with upselling or sales techniques is beneficial.
- Familiarity with FieldWork software for managing customer interactions.
- Ability to create Excel Reports
Pay: $40,000.00-$45,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Extended health care
- Life insurance
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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