Operations Manager

2 weeks ago

Vancouver, Canada Cushman & Wakefield Full time

**Job Title**

Operations Manager
**Job Description Summary**

Reporting to the Associate Director is a senior building operations position and is responsible for overseeing and providing administrative, operational and technical service and support to the operations department. The primary task of the Portfolio Operations Manager is to oversee the overall site operations inclusive of; building engineering overview, building maintenance, tenant coordination, tenant requests/servicing and oversight of janitorial service program(s) and other vendors as required. The Portfolio Operations Manager will ensure that the assigned real estate portfolio is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational and energy efficiency following Cushman & Wakefield’s operational standards. They will also be responsible for the effective daily leadership of his/her staff as the portfolio expands, customer service, the C&W operational platform, and client expectations. The Portfolio Operations Manager will perform at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies and Procedures Manual, and other related company policies. Responsible to plan, implement, coordinate, and supervise all mechanical and electrical operations, maintenance, communications and energy management for assigned properties.

**Essential functions and responsibilities**:

- Participate and coordinate annual scheduling and execution of the C&W Safety Program as directed by Asset Services, Engineering Leadership, EH&S Administration, and so forth. Responsible for 100% Compliance at their portfolio.
- Manage operational accounts for building, including variance reporting, as required and assist in development of operating and capital budgets.
- Utility Management such as tracking use, consumption, cost, reporting, comparison models, sub-metering, budgeting, variances as directed by Management and/or Leadership.
- Conduct regular inspections of building systems and equipment; identify and resolve issues.
- Assist in maintenance/engineering issues as required
- Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
- Develop, implement, and maintain an effective preventive and predictive maintenance program (CMMS platform) for task scheduling, routines, and performance. Program to include procedures for annual, semi-annual, quarterly, monthly and other scheduled maintenance as provided by the manufacturer’s recommendations and/or industry best practices.
- Manage and oversee the Environmental Health and Safety Management Program for the portfolio
- Manage and oversee the tenant service requests program (CMMS platform).
- Provide technical or administrative advice to internal and external clients.
- Develop and maintain effective building-specific maintenance and safety procedure manuals.
- Assist the Property Manager in relation to tenant co-ordination and major projects, and assist with site contractors and their approved vendors (drawing review, site tours and Landlord Work job pricing).
- Coordinate development of and/or maintain an Operations Document Library, including but not limited to construction plans, structural plans, as-built drawings, MEP schedules, line diagrams and schematics, equipment and operation manuals, start up and commissioning documents, and equipment warranties.
- Coordinate maintenance efforts with outside contractors, tenant finish personnel, and engineers.
- Management of all building system testing & deficiency resolution - including fire/life safety, plumbing, HVAC, and electrical issues; must remain current with latest HVAC technology trends.
- Maintain ongoing communication with tenants, clients, property management, accounting and vendors
- Assist PM in developing for solicitation, administration, execution and performance of maintenance/ repair service contracts.
- Respond to all emergency situations quickly (fire, evacuation, equipment failure etc.) and customer concerns.
- Implement and administer inventory control programs, purchase parts and supplies.
- Ensure compliance with applicable codes, requisitions, government agency, and company directives as relates to portfolio operations.
- Supervise engineers and maintenance staff including hiring, training, personnel development, etc. as required.
- Fostering relationships with colleagues at Brokerage office to instill confidence in growth efforts and aligned with regional business development goals.
- Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions as required.
- Valid BC driver's license / insurance and personal vehicle available for work use - must be able to respond immediately to portfolio needs and visit all applicable sites as required.

**Key Competencies**:

- Communication Proficiency (oral and written)
- I

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