Hub Manager

5 months ago

Hamilton, Canada Stephenson's Rental Services Full time

**Who we are**

Stephenson’s Rental Services is a Canadian success story spanning over 70 years and 500 employees looking to expand our team with new **diverse** and **talented **individuals. We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best. We live our values through **Respect, Passion, Simplicity, Progressive Thinking **and a **Family Focus.**

**Why we’re thriving**

We’re successful because we recognize that we are accountable to our employees, and they are at the heart of who we are. At Stephenson’s Rentals, we **invest** in the skills you have today and **support** you in exploring your **growth** through training, career development, and internal hiring. Over 25% of our staff Canada wide have been with us for over 10 years, and we are extremely proud to provide our **unwavering commitment** to becoming your destination employer.

**How you’ll contribute**

As our **Hub Manager,** you’ll serve as leadership at our Hub location, ensuring continuous team improvement and customer satisfaction with respect to the sale or rent of our Construction Equipment through:

- Ensuring the Sales and Service team delivers a caring customer experience, focusing on engagement and continuous training and improvement.
- Always providing enthusiastic and professional customer service ensuring the resolution of any issues that may arise on a Managerial level.
- Reviewing daily/weekly performance metrics (KPI’s) and reviewing productivity, quality, and customer service levels with all team members.
- Developing and achieving annual budgets that support our overall market share goals.
- Completing payroll, authorizing all expenditures, approving invoices, and ensuring the proper deposit and control of petty cash.
- Conducting regular training, coaching, engagement, and development of the team to ensure they have to tools, knowledge, and confidence to support high levels of service.
- Conducting daily safety walks through the facility, identifying potential hazards, and fostering a safety-focused environment.
- Being responsible for the New Hire Onboarding process, ensuring new team members are properly supported and equipped for success.
- Conducting quarterly reviews and working with individual team members to develop a personalized, documented development plan that includes skills development for current and future roles.
- Ensuring ongoing training and skills updates are provided for specific Apps/Platforms/devices used within the Hub, as well confirming all employees meet or exceed their minimum annual training requirements (WHMIS, AODA, TDG, Forklift, etc.)
- Regularly stepping into the duties of Sales and Rental Associate as needed.
- Assisting with coordinating daily activities of Full-Time and Part Time Sales Associates
- Monitoring inventory and ensuring adequate equipment quality and stock levels
- Anticipating product demand, tracking availability, and ensuring equipment is “rental ready”.
- Possessing excellent knowledge on equipment such as operation, features, related accessories, safe operating techniques and effectively transferring this knowledge to customers.
- Adhering to and promoting our Company Safety Policies, including wearing all required PPE.
- General housekeeping and maintaining a tidy and safe Hub environment.
- Completing other duties as assigned.

**What we’re looking for**
- High School Diploma or equivalent
- Post-Secondary Diploma or Degree preferred
- Minimum 5 years of experience within equipment rental, construction, home improvement centers or related industries
- Minimum 2 years of experience in a Management or Leadership role
- MS Office Suite experience and advanced computer literacy
- Strong leadership, organization, and communication skills
- Exceptional interpersonal, decision making, and problem-solving skills with a focus on customer satisfaction
- Able to multi-task and work effectively in a fast-paced team environment
- G Class Driver’s License with clean drivers abstract

**Helping YOU Win**

While you are doing what you’re best at for us, we work to **support** you through:

- Competitive hourly wages with bonus opportunities
- Paid time off
- Company cellphone and laptop
- Company truck provided
- Extended health care, dental and vision care after 3 months
- Guaranteed 42.5 hours per week, with overtime availability
- Annual uniform and PPE allowance
- Life insurance and RRSP matching
- Discounted gym membership and exclusive store discounts
- Internal career development, mentorship, and apprenticeship options

We are thankful to all applicants, and we will reach out to those that qualify.
- Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process. _

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