Adjuster Trainee

3 weeks ago

Hamilton, Canada Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer

Adjuster Trainee - Co-op Student

An entry level position, this job will provide students with exposure to four different units; Desktop TPA, Field Adjusting, Business Analytics, and the Dispatch and HUB Unit. This rotational assignment will provide valuable exposure to the different lines of business within Sedgwick Canada Inc.

**Desktop TPA Adjusting**
- Conducts thorough and timely investigations and settlements of lower complexity claims with respect to liability, property and auto claims, securing verbal or written statements from the insured, witnesses, and claimants; taking photographs and/or diagramming the loss site; specifying damage, construction, occupancy and condition; securing official reports; performing witness activity checks; and securing medical wage authorization and follow up with medical providers for verification when needed.
- Employs discretion and independent judgment to ensure compliance with state and federal law, and with established company, technical, and customer service best practices.
- Communicates and interacts with a variety of individuals and businesses including insureds and claimants, body shops, contractors and vendors.
- Conducts phone and/or field investigations to determine liability coverage and damages.
- Prepare billing forms for further processing by support staff.
- Adheres to company policies and procedures while conducting company assignments.
- Other duties as assigned.

**Dispatch and HUB Unit**
- Monitor incoming claims, verify information in client system and provide coverage forms to adjusters.
- Create new file in third party client systems and send fax confirmation notification to required parties.
- Create initial reserve, change or close reserve and file as required for the third-party system.
- Monitor and update client system with required file notes and status update, process cheques on client system, review cheque status or cancellation and provide update as required.
- Create or save document in appropriate file (incoming or outgoing communication).
- Process estimate request, update and closure request on client system (multiline).
- Review and complete daily reports.
- Send notification to client and communicate with adjuster as required.
- Respond to internal or external inquiries.

**SUPERVISION/REPORTING (Received/Exercised)**
- Duties are carried out under the supervision from the VP Corporate Services and/or the Regional Managers.

**JOB REQUIREMENTS**
- Strong organizational and analytical skills.
- Excellent verbal and written communication skills.
- Solid problem solving and decision-making ability.
- Computer proficiency.
- Enrolled in a post-secondary, insurance related program.
- Valid driver's license and clean driving record.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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