Nordic Base Supervisor

2 months ago

Whistler, Canada Evolucion Innovations Inc. Full time

Description:
**The Callaghan’s Vision**:
To make life better by building community and igniting the adventurous spirit that lives within us all.

We define “success” differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back by helping to empower underprivileged children is paramount to The Callaghan’s success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Callaghan is part of evo’s family of business which includes hospitality and retail operations across North America and in Japan.

**Overview**
The Nordic Base Supervisor is primarily responsible for overseeing The Callaghan’s Base environment, ensuring the timely completion of service level agreements (SLAs), and maintaining a high standard of customer experience consistent with evo’s values. This role leads by example, training and providing feedback to team members while actively participating in various aspects of store management, including order fulfillment, inventory management, and customer service.

Your genuine interest in Nordic sport and the outdoors will give you the product knowledge required to relate to guests and close sales. Customer satisfaction and sales revenues are a key performance indicators, and you will be accountable for tracking and reporting these metrics. During slow times, you are expected to support the administrative, business development, and marketing initiatives of the company with a particular focus on elevating Nordic sport and community engagement.

**What you'll get to do**:

- Setting up the Ski Shop at the start of the season/ Closing at the end of the season
- Provide overall supervision of evo Callaghan Ski Shop and Nordic Centre Agents - ensure consistent service excellence, safety, security, proper function, and cleanliness.
- Work directly with cross-functional partners in relation to collaborations with The Callaghan’s Base
- Obtain designated certification as deemed necessary by CCWA.
- Build, train, and develop a high-performing Nordic service team providing consistent actionable feedback, timely reviews, and ongoing coaching.
- Merchandise products in a way that optimizes sales
- Conducting performance measure evaluations and optimizing sales methods to increase ski shop revenues
- Account for all security issues involving cash, theft, liability and premises
- Maintain store inventory levels and assist in the development of purchase plans that co-ordinate successfully with fiscal sales projections
- Operate POS system and all related procedures (ie. process payments, perform daily cash-outs)
- Maintain accurate sign-out/return of rental inventory (check returned rentals for damage)
- Find the proper boot fit for each customer to create positive Nordic experiences
- Recommend equipment sizes and ensure they are set correctly for skill level (ski/pole lengths)
- Facilitate regular maintenance of rental equipment and ensure (tunes, mounts, waxes, assemblies, etc.) are completed properly and routinely, maintaining consistent and high-quality work standards
- Support management team and fully implement its policies and procedures conducting yourself as a role model for other team members
- Ensure all company forms and documents are submitted directly to the appropriate team member with record of transmission
- Utilize data and analytics to drive informed decision-making processes.
- Schedule and assign daily tasks of Nordic Service Team
- Monitor and maintain accurate timesheets for all Base team members
- Take responsibility for the overall customer and employee experience within The Callaghan Base.
- Implement initiatives to enhance customer satisfaction and create a positive work environment for employees.
- Development, planning, and implementation of seasonal recreation programs and special events
- Facilitate effective Base communication channels to ensure all team members are informed and aligned with organizational goals.
- Foster a culture of open communication and teamwork, promoting a cohesive and motivated store team.
- Cultivate strong and trust-based relationships with the Nordic Service team, delivering feedback, setting goals, and celebrating achievements.
- Provide necessary resources for the Nordic Service team to excel as a business, continually assess store needs, manage business expenses, and align with company strategies to deliver an exceptional retail experience.
- Nurture a growth-mindset employee experience and leverage business success to contribute positively to the local community.
- Other duties as assigned.

**Requirements**:
**What You’ll Bring to the Team**:

- Must have own transportation (The Callaghan Valley is not serviced by transit)
- Embodies, honors, and lives our core values: The Great 8
- Valid CANSI Certification or Equivalent

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