Learning Environment System Administrator

2 months ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
System administration responsibilities include support, configuration, troubleshooting, testing, reporting, user account administration and training. These require maintaining and updating documentation, maintaining, and investigating logs, running diagnostics on the various systems, including performance, establishing procedures and protocols.

Reporting to the Assistant Director, Digital Learning, the incumbent will act as a liaison to service providers, investigate integrations, updates, and product enhancements and advise the management team on new developments or updates.

**Qualifications**:
**The incumbent must possess the following qualifications**:

- Ability to work in a team environment, adapt to changing environments, and possess exceptional organizational skills.
- Ability to multitask, prioritize work, and work under pressure to meet deadlines; excellent time management skills are required.
- Strong communication and interpersonal skills are required to maintain effective relationships with professional colleagues, clients, and administrators.
- Knowledge of the trends and developments in enterprise educational technology systems.

**The incumbent possesses extensive knowledge relating to**:

- Project management
- Knowledge of API, LTI, Advanced understanding of HTML/CSS, SAML
- Data visualization, interpretation and expertise working with database structures
- Applications
- Office 365 Applications (PowerPoint, Excel, Teams etc.)
- Brightspace (or Learning Management Systems)
- Kaltura (or Media Management platforms)
- Zoom (or Web conferencing system platforms)
- Poll Everywhwere (student response systems)
- Maraha (eportfolio system)
- Jira (Ticketing/CRM)

The incumbent possesses general knowledge
- Student Information Systems (Banner 9)
- Content management tools like WordPress

The incumbent will have experience in one or more of the following areas:

- Demonstrated experience in the delivery of customer service
- Demonstrated ability to understand and evaluate technical issues and be able to explain technical decisions and features to both management and clients

**Education and Experience**:
**The above is normally acquired through the completion of**:

- Honour’s degree in Information Systems, Computer Science, or related field.
- Minimum five years of related direct learning management system experience, preferably in an academic environment.

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

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