Systems Administrator

7 months ago

Ottawa, Canada CONDOMINIUM MANAGEMENT GROUP Full time

Job Summary As a Systems Administrator, the role encompasses the design, implementation, and maintenance of our network infrastructure to support our day-to-day operations working closely with our IT team to troubleshoot issues, optimize performance, and implement security measures to safeguard sensitive data. This position offers the opportunity to play a vital role in enhancing technological capabilities while ensuring reliable communication and connectivity for our team.

As **Systems Administrator**, duties and responsibilities include (but are not limited to):

- Supporting, configuring, and maintaining corporate networks and in-house servers.
- Ensuring optimal network performance and security.
- Ensuring seamless connectivity and efficient operation of our network systems.

Core Competencies

**Customer Service Orientation**: Demonstrate excellent communication and interpersonal skills, providing friendly and professional assistance to end-users while maintaining a high level of customer satisfaction.

**Problem Solving**: Exhibit analytical and critical thinking abilities to identify issues, assess root causes, and develop appropriate solutions in a timely manner. Ability to diagnose and resolve technical issues effectively.

**Time Management**:Efficiently manage multiple tasks, prioritize workload, and meet deadlines while maintaining attention to detail and accuracy.

**Teamwork**: Collaborate effectively with cross-functional teams, sharing knowledge and providing support to colleagues when needed.

**Adaptability**: Demonstrate flexibility in handling changing priorities, working in a fast-paced environment, and quickly learning new technologies and procedures.

Duties

**Technical Support and Troubleshooting**
- Diagnose and investigate reported problems, utilizing available resources and knowledge bases to identify root causes and propose appropriate solutions.
- Escalate complex or unresolved problems to senior support staff or appropriate IT teams, providing comprehensive documentation of the issue and troubleshooting steps taken.

**Installation, Configuration, and Maintenance**
- Fully support, configure, maintain, and upgrade corporate customers' networks and in-house servers.

**Network and Security Management**
- Ensure network security and connectivity.
- Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
- Define network policies and procedures.
- Set up user accounts, permissions, and passwords.
- Specify system requirements and design solutions.

**Documentation and Knowledge Management**
- Document all support interactions, including issues, solutions, and customer information, accurately and comprehensively in the help desk ticketing system.
- Contribute to the development and maintenance of the help desk knowledge base by creating and updating articles and documentation to facilitate self-help and improve efficiency.
- Analyze help desk ticket data to identify recurring issues, patterns, and potential improvements to enhance the overall support process.

**User Training and Support**
- Provide ongoing support and resolve problems reported by end-users.

**IT Inventory Management**
- Assist in maintaining an inventory of IT equipment, software licenses, and peripherals, ensuring accurate tracking and timely replenishment as needed.

**Research and Recommendations**
- Research and make recommendations on server system administration and new technologies to improve the efficiency and effectiveness of IT infrastructure.

**Requirements**:
**Educational Background and Certifications**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, Cisco Certified Network Associate (CCNA), Juniper, CWNA, or BCNE) are advantageous.

**Experience and Technical Skills**
- Proven experience in a help desk or technical support role, preferably in a corporate environment.
- Proven experience in a network administrator role.
- Proficient in Windows and macOS operating systems, Microsoft Office Suite, hardware troubleshooting, network connectivity, and remote desktop tools.
- Hands-on experience in networking, routing, and switching.
- Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.
- Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution.
- Familiarity with backup and recovery software and methodologies.
- Familiarity with ITIL principles is a plus.

Working Conditions

The **Systems Administrator** primarily works in an office environment, providing support remotely or in person. They may occasionally be required to lift and move computer equipment. The role typically operates during regular business hours, but some flexibility in working hours may be required to provide support during off-peak times or to accommodate ur

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