Digital Learning Environment Support Specialist
3 weeks ago
Department:
DLE Team (Kim Loenhart)
Position Type:
Full-Time Support
Salary Range:
$35.06-$40.71-Hourly
Scheduled Weekly Hours:
36.25
Anticipated Start Date:
May 27, 2024
Length of Contract:
5 Months - with possibility of extension
Posting Information
Posting Closing Date:
May 14, 2024
Please note: jobs are posted until 11:59 pm on the job closing date.
**Job Description**:
Reporting to the Manager, Educational Technology (Learning and Teaching Services), the Digital Learning Environment Support Specialist (Tier 1) position provides front-line educational technology support to Algonquin College educators through assessing, documenting, and solving problems quickly (whether due to software/technical or user error). The incumbent focusses on resolutions on first contact whenever possible.
The incumbent will capture feedback from clients on all forms of support provided; they will analyze, isolate and solve problems by providing corrective action to user-reported technical problems. The incumbent will use various troubleshooting tools and techniques as needed, and escalate sensitive requests and feedback as necessary.
Required Qualifications:
- Minimum three (3) year diploma / degree or equivalent in Educational Technology, Computer Science and/or Engineering, Education, or a relevant combination of education and experience;- Minimum of five (5) years’ experience (or equivalent education) with information technology and/or the educational technology field including:
- Three (3) years’ experience supporting and troubleshooting a Learning Management System (LMS) or other enterprise educational technology tools (preferred);- Recent and up-to-date experience with the latest educational technologies, eLearning products and Learning Management Systems;- Experience in training and support of educational technology.- Demonstrated ability assisting faculty in designing face-to-face, online and hybrid lessons through the recommendation of learning methods, assessment activities, course flow, Learning Management System integration, educational technologies and other interactive course components;- Experience within a teaching and learning center at higher education institution is preferred;- Highly effective communication, presentation, collaboration, and organizational skills;- Evidence of commitment to the success of all learners.
- Vacancy is for P20119
- Position is paid at Payband H
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