Service Parts Coordinator, Operation

3 weeks ago

Richmond Hill, Canada Compugen Inc Full time

**Job Title**
- Service Parts Coordinator, Operation (Richmond Hill)

**Vacancy No**
- VN527

**Work Location**
- Richmond Hill, ON

**Job Details**

**About Compugen**
- Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.- If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you. Join us and help us make a difference.**Responsibilities**
- Process warranty/non warranty parts, obtain RMA from vendor, Repair process & activities familiar to reverse logistics area.
- To submit Claim on timely manner for warranty parts with different Vendor.
- Pick parts from stock shelf against Work order/pick slip.
- Assist service technicians by issuing parts.
- To review different service reports to identify opportunities to focus on priorities.
- Review daily Service parts Report and process parts in timely manner.
- Timely and accurate completion of processing returns from Customer, Depot and notification of potential issues to the appropriate parties.
- Solve problems as issues arrive, working with the Order Desk, Client relations, Buyers, and/or Administration in order to resolve effectively.
- Build strong relationships with internal and external customers through communication.
- Staff is responsible to follow ISO procedures outlined in Compugen Quality Management System.
- Other projects as assigned.

**Qualification**
- 2 years of experience in Warehouse environment Or Reverse Logistics.
- Computer literacy and strong knowledge of Microsoft Office especially Excel.
- Ability to analyze, plan, organize and prioritize workload effectively.
- Data driven individual with strong analytical skills.
- Ability to work with tight timelines.
- Ability to lift merchandise weighing 40-50 Ibs.
- Working knowledge of JDE will be an asset.
- Flexibility to adjust to other shifts occasionally, between the hours of 8 AM to 8 PM.

**What Compugen Offers You**:

- Opportunity to make a difference in the constantly evolving world of Technology
- Ability to help our customers realize new possibilities
- Exciting, fast paced challenging work environment
- A culture where authenticity and diversity is valued
- Professional Development Opportunities
- Participation in WIT (Women In Technology) Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Work/life flexibility

**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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