Warranty & Service Writer

8 months ago


Kingston, Canada Inacre Conseil inc. Full time

Do you have customer service experience in the automotive or powersports equipment sector?

Do you have experience in automotive/powersports equipment Warranty administration?

Are you technically inclined and passionate about Powersports Equipment?

CARTRONICS POWERSPORTS is looking for a technical minded and customer-oriented Warranty & Service Writer to join their team in Kingston The Warranty & Service Writer is the liaison between the customer and the technicians; communicating directly with customers, managing their needs and expectations regarding equipment service maintenance and repairs.

The main responsibilities and tasks of this role include:

- Providing excellent customer service and ensuring an ongoing commitment to the needs of the customer.
- Responding to customer inquiries in a timely manner, over the phone and in person.
- Write descriptions of the problems or services needed to determine the type of service or repairs required.
- Understanding customer needs and provides them with a complete solution.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Completes and reviews repair orders with customers.
- Keeping in contact and liaising between manufacturers and distributors.
- Review all warranty claims and administer with warranty awarded.
- Coordinate with Service Department and Management to prepare repair order for authorization as per warranty agreement.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers, parts and technicians and manages the status of work orders.
- Track repair orders, parts requests, unsold repairs.
- Schedules service and repair appointments.
- Perform walk around on customer's vehicle with customer present.
- Operates computerized work order systems.


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