Experienced Full-time Heavy Truck Service Manager

3 months ago


Kingston, Canada Surgenor Truck Group Full time

The Service Manager will need to maintain the highest quality standard of professionalism in serving the customer, working with our service team, and identifying all their needs.

**Responsibilities**:

- Assesses present and future needs, trends, problems and profit opportunities.
- Work with the General Manager to take appropriate action as necessary.
- Provide Administrative support to the department, ensuring work orders are closed in a timely manner
- Review operational efficiency, and identify opportunities for improvement
- Work toward reaching short and long term operating and financial objectives
- Stay informed on new products and other general information of interest to customers that will assist in sales efforts
- Maintain records and reports on all phases of service activities
- Assist and coordinate efforts with outside parts and service sales personnel to achieve full market penetration
- Keep General Manager informed of all pertinent service activities
- Review Warranty Accounts Receivable and assist the Warranty Department in any way needed to expedite claim processing
- Coordinate and oversee that training programs are properly conducted and maintained
- Ensure safety and security of department staff, and assist with maintaining the appearance of the building and vehicle maintenance
- Perform other duties as assigned

**Qualifications**:

- Should possess a high school diploma
- A college degree or a certificate/degree from a trade school and a 310T license is preferred, but not required
- Minimum 5 years Service Management experience; heavy truck experience is a MUST
- Must have strong customer service skills
- Must have general computer knowledge

A valid driver’s license (with clear abstract) is a must

Send your resume in strict confidence to:



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