Microsoft Teams Voice Consultant

6 days ago


Toronto, Canada Long View Systems Full time

**Long View. A career that helps you get more out of life.**

***

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

**Are you passionate about Microsoft technologies and want to work for a company that is committed to excellence?**

We are seeking a dynamic
**Microsoft Teams Voice Consultant **for our
**Toronto** branch who has experience with the solution planning, development, and delivery of Microsoft Teams Voice from a variety of source environments. You will be a trusted advisor who will provide technical guidance, mentorship and support to the Long View community and our clients.

**A Day in the Life**:

- Implementation and support of Microsoft Teams Phone System and Microsoft Teams Direct Routing
- Implementation and support of Audio Codes including SIP trunking and PRI services
- Implementation and support of Teams Call Queue and Auto Attendants
- Preferably experience with integrating 3rd party contact center solutions with Microsoft Teams
- Designing and deploying carrier SIP solutions
- Support for enterprise customer network, including troubleshooting voice, video and data (IP) traffic
- Handling scripting and test automation relevant to Microsoft Teams Phone System
- Experience with private, public and hybrid clouds
- Solid knowledge of VoIP protocols such as SIP, H323, MGCP, RTP, Codecs knowledge and troubleshooting experience.
- Strong understanding of SIP networks and analogue devices
- Implement and support the technology change from Legacy PBX/Lync/Skype for Business to Microsoft Teams Direct Routing

**What You Bring**:

- Understanding of voice communications, Teams calls in MS Teams, Enterprise/Cloud based Voice, Skype Enterprise Voice, and general telephony
- Microsoft Teams and Groups administration
- Familiarity with the underlying service architecture of Microsoft Teams including Exchange Online, Azure Active Directory and relevant licensing
- Familiarity with concepts for distribution lists, security groups, and 365 Groups
- Experience designing and leading migration projects to Teams (from Skype, SharePoint/OneDrive, Slack, including Enterprise Voice, etc.)

**What Makes You Extra Awesome**:

- Experience integrating 3rd party contact center solutions with Microsoft Teams
- Current industry certifications, including Microsoft Cloud Solution preferred
- MS 700 or Microsoft 365 Certified: Teams Administrator Associate

**Why work at Long View?**:

- Great people and culture
- Flexible environment - A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

**Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram**

**Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.**

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.



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