Call Flow Specialist Ii

1 week ago

Burnaby, Canada CT Control Temp Full time

As a Call Flow Specialist II, you will play a vital role supporting account managers, customers, and technicians by ensuring the smooth flow of operations within the call flow department. Your responsibilities will encompass a range of tasks including preparing quotes, ordering parts, tracking outstanding requests, coordinating dispatch and creating/managing maintenance contracts. Flexibility and adaptability are key as you will be called upon to assist and provide coverage in other areas of the department as needed.

Call Flow Specialist II will perform other related duties, as assigned by the Call Flow Manager, for the purpose of ensuring the efficient and effective functioning of business processes.

**Essential Functions**
- Gathering information, obtaining cost pricing for materials, and preparing quotes for submission.
- Creating quoted WO’s, ordering materials, tracking statuses, coordinating with warehouse/dispatch and following up on completion of quoted work.
- Provide quotes and order parts for supply only (Part Sale) customers, field technicians and account managers as directed by the Call Flow Manager.
- Provide support and coverage in other areas of the call flow department as needed.
- Knowledgeable with all aspects of the call flow process, training materials, user guides, SOP’s etc.
- Assist with building training materials and feedback to adjust materials accordingly to improve the overall call to cash process and provide training for existing and new team members.
- Upon request, facilitate individual and group meetings to solve problems and implement improvements.
- Gather missing documentation from field personnel that is persistent to billing.
- Implement and manage Planned Maintenance agreements.

**Job Requirements - Minimum Qualifications**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Highly organized, with an ability to manage multiple tasks, set priorities, and meet deadlines.
- Strong problem-solving skills with excellent attention to detail.
- Proficiency in office software and tools.
- Self-motivated and works well with others.
- Ability to handle high-pressure situations and prioritize tasks effectively.
- Effective communication skills working with customers and colleagues at all levels of the business.
- Capable of working with cross functional teams to meet deadlines and goals.
- Flexibility and desire to take on additional responsibilities.
- Willing to learn and grow with the company.
- High school diploma or general education degree.
- HVAC/R industry knowledge or experience preferred.

Employee will work 37.5 hours per week. Employee will support two operating companies. CT Control Temp and IHM Mechanical are both located in Burnaby, BC.

**Physical Demands and Working Environment**

Work is performed in a standard office environment. Approximately 90% of duties performed are in a seated position. The employee must reach with hands and arms and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

**Working Conditions**

Extended work hours may be necessary during periods of addressing challenges or resolving issues.

  • Invoicing/billing/call Flow Specialist Ii

    6 months ago

    Burnaby, Canada CT Control Temp Full time

    As a Call Flow Specialist II, you will play a vital role supporting account managers, customers, and technicians by ensuring the smooth flow of operations within the call flow department. Your responsibilities will encompass a range of tasks including preparing quotes, ordering parts, tracking outstanding requests, coordinating dispatch and creating/managing...

  • Call Flow Specialist I

    4 months ago

    Burnaby, Canada CT Control Temp Full time

    **Call Flow Specialist I Job description**: - Generate and process accurate invoices for customers based on provided data and billing information. - Maintain up-to-date records of invoices and customer information in the billing system. - Verify the accuracy of billing data and resolve any discrepancies or errors before issuing invoices. - Identify...

  • Purchasing Specialist

    4 days ago

    Burnaby, Canada CT Control Temp Full time

    As a Purchasing Specialist/Call Flow Specialist II, you will play a vital role supporting account managers, customers, and technicians by ensuring the smooth flow of operations within the call flow department. Your responsibilities will encompass a range of tasks including preparing quotes, ordering parts, tracking outstanding requests, coordinating dispatch...

  • Insurance Specialist

    1 month ago

    Burnaby, British Columbia, Canada London Drugs Limited Full time

    Commercial Lines Insurance Specialist Role:This role requires an Insurance Specialist to evaluate, recommend, and sell Commercial Lines insurance plans to customers based on their needs. The Specialist will communicate with customers to match their requirements, process paperwork, and ensure existing customer information is up-to-date.Key...

  • Commercial Lines Insurance Specialist

    3 months ago

    Burnaby, Canada London Drugs Limited Full time

    Not just a job a community a partnership a team You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our Insurance Preferred Service Centre located at Lougheed Mall in...

  • Supervisor, Flow Metering

    1 week ago

    Burnaby, Canada Metro Vancouver Full time

    **Department**: Liquid Waste Services **Employee Group**:Exempt **Location**: 4515 Central Boulevard, Burnaby **Salary Range/ Wage Rate**:Professional & Technical, Level 3E ($123,587.51 - $145,395.95 annually) **Our Liquid Waste Services Department is seeking a Supervisor, Flow Metering & Data Analysis to join the Sewer and Drainage Technical Services...

  • Commercial Lines Insurance Specialist

    3 months ago

    Burnaby, Canada London Drugs Limited Full time

    Not just a job…a communitya partnershipa teamYou’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team!    Our Insurance Preferred Service Centre located at Lougheed Mall in...

  • DevOps Engineer II

    1 month ago

    Burnaby, British Columbia, Canada D-Wave Quantum Inc. Full time

    Job Description:We are seeking a highly skilled DevOps Engineer II to join our team at D-Wave Quantum Inc. in Burnaby, BC, Canada. As a DevOps Engineer II, you will play a key role in automating, deploying, monitoring, and advancing our state-of-the-art quantum computing services.Responsibilities:Design, implement, and operate our remote and on-premises web...

  • Patent Specialist Ii

    1 month ago

    Burnaby, Canada D-Wave Systems Full time

    **Patent Specialist II** - Direct Hire / Full time, Hybrid Burnaby, BC Canada_ Our company and its innovations have appeared in the pages of Time Magazine, Fast Company, MIT Technology Review, Forbes, INC Magazine and Wired. As of August 8, 2022, our company is publicly traded on the New York Stock Exchange as $QBTS. **About the role**: You will work with...

  • Support Operations Specialist

    3 weeks ago

    Burnaby, British Columbia, Canada Team Sales Ltd. Full time

    We are seeking a skilled and detail-oriented Support Operations Specialist to join our team at Team Sales Ltd. This is a permanent, full-time position working 30-40 hours per week with opportunities for professional growth and development.Job SummaryThe Support Operations Specialist will play a vital role in ensuring the smooth operation of our team by...

  • Isl 21r

    3 months ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- ISL 21R - Technical Analyst II, IT Enterprise Systems- Position Classification- Information Systems R21- Union- GEU- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary) - Salary Range- $69,760.70 to $79,322.69 per annum- Close Date- 10/17/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service ->...

  • Talent Agency

    6 months ago

    Burnaby, Canada ShowBiz Management Full time

    TALENT AGENCY - CALL TIME INFORMATION DISTRIBUTION ASSISTANT This is a unique position with a split evening and morning shift. Monday to Thursday evenings 6:00pm to 12:00am ( Midnight ) Tuesday to Friday mornings On-Call ( approx 7:00am to 9:00am ) Duties will include: - Tracking and organizing all the information that needs to be sent out and that...

  • Personal Lines Insurance Specialist

    6 months ago

    Burnaby, Canada London Drugs Full time

    Personal Lines Insurance Specialist  This position will require the insurance specialists to utilize their knowledge of insurance policies and markets to evaluate, recommend and sell plans to customers based on their needs. It will involve communicating with customers to match the customer’s needs, processing paperwork, and ensuring existing customer...

  • Associate Ii

    6 months ago

    Burnaby, Canada Evonik Full time

    EVONIK Vancouver Laboratories (VAN), the operating drug delivery service site of Evonik Canada Inc., is a Contract Development and Manufacturing Organization (CDMO) that provides CMC services to biotechnology and pharmaceutical companies engaged in the development and manufacture of complex delivery-based drug formulations. EVONIK has a successful track...

  • Health Care Worker Ii, Inpatient Unit

    3 months ago

    Burnaby, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $27.92 - $29.60 / hour Why Fraser Health?: We are looking for a **Casual Health Care Worker II, Inpatient Unit** to join our team in **Burnaby, B.C.** Detailed Overview: Under the direction and general supervision of the Coordinator, Inpatient Unit the Health Care Worker follows health care procedures...

  • Legal Coordinator Ii

    1 month ago

    Burnaby, Canada D-Wave Systems Full time

    **Legal Coordinator II** - Full time / Direct Hire, Hybrid: Burnaby, BC Canada_ Our company and its innovations have appeared in the pages of Time Magazine, Fast Company, MIT Technology Review, Forbes, INC Magazine and Wired. As of August 8, 2022, our company is publicly traded on the New York Stock Exchange as $QBTS. **About the role**: As the Legal...

  • Insurance Policy Specialist

    1 month ago

    Burnaby, British Columbia, Canada London Drugs Full time

    Personal Lines Insurance SpecialistThis position involves utilizing insurance knowledge to evaluate, recommend and sell plans to customers based on their needs. It requires communicating with customers to match their needs, processing paperwork, and ensuring existing customer information is up to date. Additional Responsibilities include:Service on-going...

  • Registration Specialist

    6 months ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s - **Registrar’s Office** is seeking a - **regular, full-time (1.0** **FTE** **) Registration Specialist**. This position provides assistance to the Supervisor in the daily operation of the Student Information and Enrolment Services Department, specifically relating to Part-time Studies Registration, Statistical Reporting/Service Standards,...

  • Material Management

    4 months ago

    Burnaby, Canada Evonik Full time

    EVONIK Vancouver Laboratories (VAN), the operating drug delivery service site of Evonik Canada Inc., is a Contract Development and Manufacturing Organization (CDMO) that provides CMC services to biotechnology and pharmaceutical companies engaged in the development and manufacture of complex delivery-based drug formulations. EVONIK has a successful track...

  • Personal Lines Insurance Specialist

    6 months ago

    Burnaby, Canada London Drugs Limited Full time

    Not just a job a community a partnership a team You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for: **Personal Lines Insurance...