Level 2 Network Support
2 weeks ago
MSP background.
Level 2 - server exposure
Advance Server Escalation
- College diploma or University degree.
- Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.
- Annual renewal/updating of technical certifications where updates are available and at the direction of Technical Leadership.
- Exceptional knowledge of computer hardware, including IBM, Lenovo, Fortinet Firewalls.
- Apple, Datto and Barracuda experience is a plus.
- Deep-seated experience with desktop operating systems, including all Microsoft solutions.
- Strong understanding of the organization’s goals and objectives.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Strong documentation skills.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language to non-technical staff and end users.
- Keen attention to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Valid Driver’s license and reliable method of transportation.
- Legal to work in Canada.
**Job Types**: Full-time, Permanent
**Salary**: $70,000.00-$80,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
COVID-19 considerations:
Virtual Interviews.
Ability to commute/relocate:
- MARKHAM, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Manage service Provider: 4 years (preferred)
- VMWare: 4 years (preferred)
- Network support: 4 years (preferred)
- Firewall support: 3 years (preferred)
- Ticketing system: 5 years (preferred)
Licence/Certification:
- Microsoft 101 (preferred)
- MS 100 (preferred)
Work Location: One location
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