Customer Service Manager

6 months ago

Ottawa, Canada Scotiabank Full time

Requisition ID: 199144

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**About the role**:
**What you’ll be doing**

Our Customer Experience Leads/ Bank & Fourth/ Permanent/ Part-time 18.75h are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.

**Is this role right for you? In this role you will**:

- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures

**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:

- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

**What’s in it for you?**
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities
- for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Manager – IT Infrastructure

    6 days ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • Manager – IT Infrastructure

    7 days ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • Manager – IT Infrastructure

    7 days ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • Manager – IT Infrastructure

    22 hours ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • IT Infrastructure Manager

    7 days ago

    Ottawa, Ontario, Canada Manager – IT Full time

    Job DescriptionWe are seeking a highly skilled IT Infrastructure Manager to join our team.This is a full-time position that offers a competitive salary range of $90,000 - $120,000 per year, depending on experience.Company OverviewOur company is a dynamic and innovative organization that values technical excellence and customer satisfaction.Job...

  • IT Infrastructure Management Professional

    12 hours ago

    Ottawa, Ontario, Canada Manager – IT Full time

    Our organization is seeking an experienced IT professional to oversee the management of our IT infrastructure.The ideal candidate will have a strong background in managing Windows 10 and 11, Group Policies, Security Compliance, Intune, and SCCM/Microsoft Defender. We are looking for someone with exceptional business communication skills and attention to...

  • IT Infrastructure Manager

    4 days ago

    Ottawa, Ontario, Canada Manager – IT Full time

    Our company is seeking a highly skilled IT Infrastructure Manager to join our team.The successful candidate will have at least 7-9 years of experience in managing IT infrastructure, including Windows 10 and 11, Group Policies, Security Compliance, Intune, and SCCM/Microsoft Defender.We are looking for someone with strong business communication skills and...

  • Manager - It Infrastructure - Bilingual (English And French)

    7 days ago

    Ottawa, ON, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French) Location: Suite 1000, Ottawa, Ontario K2P 1L4 Duration: Fulltime Job Details: -Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management including Windows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • Manager - It Infrastructure - Bilingual (English And French)

    7 days ago

    Ottawa, ON, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French) Location: Suite 1000, Ottawa, Ontario K2P 1L4 Duration: Fulltime Job Details: -Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management including Windows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • IT Infrastructure Manager

    6 days ago

    Ottawa, Ontario, Canada Manager – IT Full time

    We are seeking a seasoned IT Infrastructure Manager to lead our end-to-end solutions team. This role requires a strong background in IT and 7-9 years of experience, with expertise in managing Windows environments, Group Policies, Security Compliance, Intune, SCCM/Microsoft Defender.The ideal candidate will have excellent business communication skills,...

  • Customer Service Rep/route Service Driver

    6 months ago

    Ottawa, Canada Canadian Linen & Uniform Service Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Customer Service Manager

    2 weeks ago

    Ottawa, Ontario, Canada Africa World Market Full time

    Africa World Market Assistant Manager OpportunityWe are seeking a highly motivated and experienced Assistant Manager to join our team at Africa World Market.Salary: $60,000 - $80,000 per annumAbout the RoleThis is an exciting opportunity for an ambitious and results-driven individual who is passionate about delivering exceptional customer service and leading...

  • Customer Service Manager

    1 month ago

    Ottawa, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Customer Service Manager to join our team at beBee Professionals in Ottawa, responsible for supervising daily operations and ensuring high-quality service.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members, providing ongoing feedback and...

  • Customer Service Manager

    6 months ago

    Ottawa, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Manager

    6 months ago

    Ottawa, Canada Canadian Linen Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Administrative Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    Job TitleAdministrative Operations ManagerCompany OverviewInterrent Holdings Manager Limited Partnership is a leading provider of property administration services. We are committed to delivering exceptional results and building long-term relationships with our clients.Job SummaryWe are seeking an experienced Administrative Operations Manager to join our...

  • Lead Customer Service Manager

    4 weeks ago

    Ottawa, Ontario, Canada Ainsworth Full time

    About the RoleAs a Lead Customer Service Manager at Ainsworth, you will be responsible for providing daily direction and communication to employees to ensure customer service calls are answered in a timely and efficient manner.Key ResponsibilitiesProvide daily direction and communication to employees to ensure customer service calls are answered in a timely...

  • Strategic Customer Service Manager

    4 weeks ago

    Ottawa, Ontario, Canada Employment and Social Development Canada Full time

    Job OverviewWe are seeking a highly skilled Strategic Customer Service Manager to join our team at Employment and Social Development Canada. This is a full-time permanent position that offers a competitive salary.Key ResponsibilitiesAnalyze administrative issues to provide expert assistance to employeesAssign programs and projects to ensure effective...

  • Bilingual Customer Service Representative

    2 months ago

    Ottawa, Canada SERVICE ONTARIO - BANKALTA VISTA; 1800 Bank St. Ottawa. Full time

    PLEASE NOTE: This is NOT a government job, but with a private company providing services on behalf of the government. Successful applicants will be required to undergo a background security screening process. As a FULL-TIME/PART-TIME BILINGUAL CUSTOMER SERVICE AGENT, processing Driver's Licence and Health Cards requests, your duties and skill set will...

  • Customer Service and Renewal Manager

    2 months ago

    Ottawa, Canada Hill Times Publishing Inc Full time

    **Job Ad**:Customer Success and Renewals Manager **at Hill Times Publishing** **Position**: Customer Success and Renewals Manager **Location**: In-office, hybrid work a possibility **Salary**: $50,000 - $60,000 per year base salary, plus 5% commission on all sales (upsells and new) We are seeking a **Customer Success and Renewals Manager** to join the...