Customer Service Manager

6 months ago

Ottawa, Canada Canadian Linen Full time

**About Canadian Linen & Uniform Service**

Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. CLAUS operates from over 16 locations nationwide.

**Career opportunity**

Canadian Linen and Uniform Services Company is looking for an experienced Customer Service Manager who will be responsible for the overall daily supervision of driver’s on assigned routes.

**What you’ll do**:

- Direct, supervise and manage drivers and assigned routes;
- Develop strategies to optimize route productivity;
- Train new employees in use of equipment, safety and driving hazards;
- Provide employee supervision and problem solving;
- Ride with drivers to detect errors in driving the vehicle or servicing accounts;
- Direct research into causes of customer complaints;
- Assist in researching, analyzing, designing and implementing routes;
- Design and implement safety policies and procedures;
- Maintain employee and customer retention rate through active communication and problem-solving efforts;
- Create presentations and other management-level reports;
- Performs other duties as assigned or requested.

**We are looking for individuals who are**:

- Bachelor's degree is preferred but equivalent experience will be considered;
- Valid driver license with clean driving record (we require a Driver’s abstract);
- 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
- 2+ years of management experience (including training and development);
- Working knowledge of Microsoft Office (Outlook, Word and Excel);
- Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis;
- Customer-focused and detailed oriented;
- Excellent communication and interpersonal skills;
- Excellent time management and problem-solving skills.

**What’s in it for you**:

- Job stability: Canadian Linen has been employing people for over 95 years in Canada
- Competitive pay rate
- Great benefits and employee assistance program
- Ongoing paid training and mentoring
- Great teammates and collaborative work environment
- Consistently growing company that promotes from within

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