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Insurance Client Service Representative

5 months ago

Niagara Falls, Canada FENA Insurance Solutions Inc. Full time

At FENA we believe that a great employee contains our core values and focus - To give our clients friendly and personal service while ensuring their families and possessions are protected when “Stuff Happens”. Founded in 2006, FENA Insurance Solutions Inc. has become a leading property and casualty insurance brokerage in the region.

We are looking to hire a goal-oriented Personal Lines CSR with two or more years’ of experience that will assist our Niagara Falls office. We offer competitive wages, benefits and a positive work environment.

Along with a positive outlook the individuals that join our team are responsible for but not limited to the following duties:
**Responsibilities**:

- Create a positive client experience by understanding and meeting the customers’ needs
- Processing and reviewing renewal / endorsements / re-marketing
- Assist clients through the claims process
- Deliver excellent service by responding to all client inquiries accurately and efficiently
- Contribute to team success by consistently leveraging knowledge and sharing best practices
- Building relationships in a dynamic culture with insurers and underwriters

**Qualifications and Experience**:

- RIBO License is required
- Minimum of 2 years insurance industry experience
- Highly developed customer service skills
- Strong written and verbal communication skills
- Excellent organizational and interpersonal skills
- Ability to work well under pressure with minimum supervision

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Licence/Certification:

- RIBO License (required)

Work Location: One location