Mental Wellness Crisis/intake Worker

6 months ago

Ottawa, Canada Wabano Centre for Aboriginal Health Full time

You are the calm, personable social worker with a passion for working with Indigenous people._
- Your practice of kind, compassionate customer service makes people happy._
- You have a love for community that is infectious and want to help in any possible way._

Consider joining Wabano

Are you a passionate First Nations, Inuit or Metis person who loves to share your knowledge of Wabano is seeking positive, community-minded team members who are energized by challenge and motivated to serve our community.

The Wabano Centre for Aboriginal Health is an award-winning Health Access Centre that provides holistic health services to First Nation, Inuit and Métis people living in Ottawa - one of the fastest growing and diverse urban Indigenous communities in Canada. Wabano is a fast-paced, client-oriented organization that models the Indigenous values of balance, respect and community interdependence. Wabano is proud to be accredited through the Canadian Centre for Accreditation, a third-party review based on accepted organizational practices that promote ongoing quality improvement and responsive, effective community services.

**Purpose of Position**:
The Crisis/Intake Worker is the first point of contact for new clients and completes all initial service assessments and agreements for clients seeking service from the Mental Wellness team.

**Some of the responsibilities of this position are**:

- Provide intake to new clients of the Centre;
- Provide culturally-appropriate direct service including client assessment and referrals, crisis intervention, advocacy, and case management;
- Provide advocacy and referrals to help clients access relevant community services;
- Enter all client information and statistical information into the Electronic Medical Records system and other databases as required;
- Maintaining accurate, confidential, and up-to-date client records, ensuring required information is shared with organizations receiving referrals, and monitoring referral status of clients;
- Other administration tasks in order to provide high-quality client care or as dictated by the needs of the organization.

**Qualifications**:

- Post-secondary completion in Social Service Work other social services program of study;
- Exceptional customer service skills and problem solving ability;
- Experience working in a front-line service role;
- Able to work and thrive in a high pressure, fast paced environment;
- Excellent computer skills - experience using an Electronic Medical Records System will be considered an asset;
- Ability to speak an Indigenous language will be considered a strong asset;
- Knowledge, sensitivity and awareness of the history, culture and unique needs of the urban Indigenous culture;
- Excellent organizational skills with strong oral and written communication skills;
- Proficiency with Microsoft Office tools, particularly Excel, Word and PowerPoint;
- Ability to work flexible hours including evenings and weekends.
- Clear criminal reference check to work with vulnerable population is required.

**Salary**:
Range $48,000 - $50,000 per year + Benefits

**Why Work for Us**:

- Collaborative and Supportive Work Environment
- Comprehensive Group Health and Dental Insurance
- Employee Pension Plan (defined benefits) with matching contribution from Wabano
- Employee Assistance Program - the best in the world
- Four (4) weeks paid vacation time
- Ten (10) paid personal/sick days
- Access to cultural teachings and knowledge keepers
- Work with dynamic teams from various sectors

**Application Details**:
Wabano is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.

We thank all those who apply. Only those selected for further consideration will be contacted.

**_ Don’t think this is the right job for you? Let us try and find you the right fit within Wabano._

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