Service Navigator

4 days ago

Ottawa, Canada ORCC (Ottawa Rape Crisis Centre) Full time

**The Organization**

The Ottawa Rape Crisis Centre (ORCC) provides services and supports to people in Ottawa and its surrounding areas who have experienced sexual and/or gender-based violence. As a Service Navigator, you will have the opportunity to contribute to the evolution of the ORCC’s counselling team as a historic and survivor-centered not-for-profit organization. You will be joining an organization that continues to uphold and navigate best practices in service delivery for survivors of sexual and gender-based violence.

It is a time of excitement, innovation, and growth for the organization. You will be a vital part of the ORCC’s efforts to broaden its reach to those in need of our services throughout the city as the organization implements new strategies to better serve BIPOC folks, the 2SLGBTQQIA+ community, newcomers, disabled individuals, the economically marginalized, and rural residents.

**ORCC’s Commitment to Equity, Diversity, and Inclusion**

The ORCC is committed to operationalizing the values of equity, diversity, and inclusion in all aspects of its work. Every ORCC member will benefit from training and opportunities to make meaningful contributions in these areas. We invite people who embrace these values to join our team.

**Role Summary**

Reporting to the Director of Programs, the Service Navigator will serve as the initial point of contact for new ORCC clients and support those on ORCC’s waitlist. As part of this role, the Service Navigator will conduct initial screening and assessments, offer options for appropriate ORCC or community services and assist with referrals. The Service Navigator will support the management of the waitlist for ORCC’s counselling services and will utilize basic formal biopsychosocial intake assessment tools (i.e. risk assessment) for incoming clients and provide limited crisis intervention focused around de-escalation on an as-needed basis. The Service Navigator will be skilled in Motivational Interviewing and responsible for ongoing community resource knowledge. The Service Navigator collaborates extensively within the counselling team and larger community to overcome logístical barriers, increase care quality and support the improvement of care continuity.

As an essential member of the counselling team, the Service Navigator will collaborate to understand and implement a team approach in providing holistic, client-centered, trauma-informed care coordination to ORCC’s diverse clients.

**Overview of Role and Responsibilities**

The Service Navigator will be responsible for services in the following areas:

- Screening & Assessment_
- Provide initial contact to all new ORCC clients, establish rapport, conduct assessment interviews, assist in identifying needs and provide information about services
- Provide support and crisis intervention to clients on ORCC’s waitlist and new clients (1-2 sessions) on an as-needed basis
- Conduct therapeutic, trauma-informed risk assessment and safety planning
- Maintain complete client records in the ORCC electronic client records database in accordance with ORCC policies
- Service Navigation & Community Partnerships_
- Respond to inquires from clients, provide information and facilitate referrals to ORCC and broader community resources, partners, agency programs, other professionals, agencies, services, or community resources appropriate to clients' identified needs;
- Develop and strengthen relationships and partnerships with health and social service agencies in the Ottawa community and surrounding areas;
- Assist in the development and maintenance of a database on community supports, services and resources, as well as relevant organizations and agencies
- Ability to travel to community locations and attend community meetings, as required
- Team Support & Engagement_
- Participate actively in staff and counselling team meetings, and professional development activities;
- Contribute to ORCC’s culture by engaging in internal activities, sharing feedback, and bringing a problem-solving perspective.
- Ability to work collaboratively in a team setting, sharing and receiving opinions and relevant client care support suggestions respectfully

**Qualifications**
- Education/Experience_
- A Bachelor’s degree in Social Work or a Social Service Worker Diploma; or an equivalent combination of education and experience
- _**Must be a member in good standing**_ of the College of Social Workers and Social Service Workers of Ontario or College of Registered Psychotherapists of Ontario
- Minimum of 2-3 years' experience working in a community setting in direct service, crisis intervention, case coordination, trauma, or mental health
- Experience working with racialized, colonized, oppressed, and/or marginalized communities
- Job-Related Knowledge_
- Demonstrated ability to utilize short-term counselling modalities such as motivational interviewing and solution-focused approaches; knowledge of the principles and pr

  • Support Services Navigator

    4 days ago

    Ottawa, Canada VETS Canada (Veterans Emergency Transition Services) Full time

    **Job Summary** The Support Services Navigator will be responsible for oversight and coordination of the safe operation of the day-to-day operations and activities of a Drop-in Support Centre providing services to Canadian Armed Forces and RCMP Veterans who are homeless, at risk of becoming homeless or otherwise in crisis. The Support Services Navigator...

  • Systems Navigator

    4 days ago

    Ottawa, Canada Pinecrest-Queensway Community Health Centre Full time

    Job title: Systems Navigator Status: Temporary Full-Time (1 year contract) Hours: 35 hours/week **Salary**: $28.039- $32.674 per/hour Benefits and Eligibility: 3% in lieu of group benefits, HOOPP pension eligibility, two weeks leave Application deadline: Until filled Who are we? Pinecrest-Queensway Community Health Centre is an innovative community...

  • System Navigator

    4 days ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Job title**: Systems Navigator **Status**: Temporary Full-Time (1 year contract) **Hours**: 35 hours/week **Salary**: $28.039- $32.674 per/hour **Benefits and Eligibility**: 3% in lieu of group benefits, HOOPP pension eligibility, two weeks leave **Application deadline**: Until filled Who are we? Pinecrest-Queensway Community Health Centre is an...

  • System Navigator

    7 months ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Position Title**: System Navigator **Status**: Regular Full-Time (70 bi-weekly hours) **Salary**: $28.319 to $33.317/hr **Department**: Community Development Services **Application Deadline**: Until Filled Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the...

  • System Navigator

    7 months ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Position Title**: System Navigator **Status**: Regular Full-time **Salary**: $28.319/hr - $33.317/hr **Benefits and eligibility**: Cost-shared health/dental benefits, HOOPP pension eligibility **Department**: Community Development Services Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center....

  • Bilingual Community Navigator

    3 hours ago

    Ottawa, Canada Community Navigation of Eastern Ontario Full time

    Make lives better by connecting the community to the resources they need. Every day. The Community Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community. CNEO has been operating 211 Services in...

  • Bilingual Community Navigator

    6 months ago

    Ottawa, Canada Community Navigation of Eastern Ontario Full time

    Make lives better by connecting the community to the resources they need. Every day. The Community Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community. CNEO has been operating 211 Services in...

  • Bilingual Community Navigator

    6 months ago

    Ottawa, Canada Community Navigation of Eastern Ontario Full time

    Make lives better by connecting the community to the resources they need. Every day. The Community Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community. CNEO has been operating 211 Services in...

  • Community Wellness Navigator

    6 months ago

    Ottawa, Canada Wabano Centre for Aboriginal Health Full time

    **(Mental Wellness and Addictions Services)**: **_ Two (2) full-time positions_** **_ Permanent, on-site_** **Context**: - Connection is key to wellness._ - Are you someone who believes in the importance of equitable access to care? We are looking for two Community Wellness Navigators who will support Indigenous community members in connecting to the...

  • Adult Social Navigator

    7 months ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    Inuuqatigiit-Centre for Inuit Children, Youth and Families is a multi service non - profit organization serving Inuit children and youth and their families, dedicated to providing cultural, educational, and support services in a caring, respectful and collaborative environment that fosters strong and proud Inuit children and families. *** Under the...

  • Legal System Navigator

    8 months ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    _Inuuqatigiit Centre for Inuit Children, Youth and Families is a multi service non - profit organization serving Inuit children, youth, and their families. We are dedicated to providing cultural, educational, and support services in a caring, respectful, and collaborative environment that fosters strong and proud Inuit children and families._ *** Under the...

  • Social Systems Navigator

    7 months ago

    Ottawa, Canada Tungasuvvingat Inuit Full time

    **Job description** **Job Description**: **Social Systems Navigator** Full-Time, Indeterminate **Who we are**: It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of...

  • Health System Navigator

    2 months ago

    Ottawa, Canada VHA Health & Home Support Full time

    _**VHA Health & Home Support**_ is a not-for-profit, charitable organization that is committed to promoting personal well-being with cost-effective, high quality community-based health care services. Serving Ottawa since 1955, we are dedicated to our community, and determined to help people affected by health and social challenges enjoy the dignity and...

  • Social-cultural Navigator

    8 months ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    Inuuqatigiit-Centre for Inuit Children, Youth and Families is a multi service non - profit organization serving Inuit children and youth and their families, dedicated to providing cultural, educational, and support services in a caring, respectful and collaborative environment that fosters strong and proud Inuit children and families. *** Under the...

  • Bilingual Community Navigator

    3 weeks ago

    Ottawa, Canada Community Navigation of Eastern Ontario Full time

    Make lives better by connecting the community to the resources they need. Every day. The Community Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community. CNEO has been operating 211 Services in...

  • Research Navigator Cheo Ri

    4 months ago

    Ottawa, Canada CHEO Full time

    Compensation Pay Range: Summary: Please send your resume with a cover letter to Sabrina Hamer at Posting #RI-24-042 Posting Period - September 9 to September 23, 2024 POSITION: Research Navigator Office of Research Services TERM: Full-time (FTE 1.0), Temporary, Maternity Leave Replacement SALARY: $72,000 - $85,000 annually | Will commensurate with...

  • Mental Health Navigator

    6 months ago

    Ottawa, Canada Somerset West Community Health Centre Full time

    **Position Title**:Mental Health Navigator **Department**: Primary Health Care (PHC) **Reporting to**: Manager, Ottawa Newcomer Health Center **Type**: 0.5 FTE - Term Contract ASAP until March 31, 2026 **Pay Scale**: $26.20 to $31.56 per hour. - _____________________________________ **About Us** We are Somerset West Community Health Centre (SWCHC), a...

  • Youth Mental Health Systems Navigator

    4 months ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    *** Under the supervision of the Manager of Community Initiative and Mental Health, the Youth Mental Health Systems Navigator provides screening, assessment, referrals and advocacy for families who have youth experiencing addictions and/or mental health challenges. The Youth Mental Health Systems Navigator helps families negotiate health and social systems,...

  • Youth Mental Health Systems Navigator

    2 days ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    **JOB DESCRIPTION** - Inuuqatigiit Centre for Inuit Children, Youth & Families is a multi service non-profit organization serving Inuit children, youth, and their families, dedicated to providing cultural, educational, and support services in a caring, respectful, and collaborative environment that fosters strong and proud Inuit children and...

  • Mental Health Navigator

    7 months ago

    Ottawa, Canada Somerset West CHC Full time

    **Job Title**: Mental Health Navigator **Department**: Primary Health Care (PHC) **Reporting To**: Manager, Ottawa Newcomer Health Centre **Type**: Term 0.5 FTE (2.5 days/week) until Mar 31st, 2026 **Pay Scale**: $27.54 to 33.16 per hour About SWCHC We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that...