Customer Service Associate

2 weeks ago

Woodbridge, Canada Silgan Plastics Full time

For more than 50 years, Silgan Plastics has defined the plastic bottling industry from technical innovation to creative packaging solutions. No matter what your packaging needs, Silgan can and will handle them. From creation to commercialization, our customized approach to each customer's requirements is what sets us apart from the rest.

**SUMMARY DESCRIPTION**:
Process orders, satisfy the customers’ requirements and deliver as promised. React quickly, accurately, and competently to all customer requests. Develop an ongoing and strong relationship of trust and honesty with the customer. Communicate customer requirements and issues effectively to our Sales & Manufacturing personnel and Technical Support Group. Enforce Silgan Sales policies and procedures and resolve any deviations with proper authority.

**MAJOR RESPONSIBILITIES**:
**Communications**:

- Daily management for assigned customers.
- Work with scheduling, purchasing, specifications, manufacturing, sales, pricing, technical group, and mold control to satisfy and/or follow-up accounts.
- Daily management and follow-up on accounts/orders to ensure customer will be satisfied (review open orders, check inventory, production and shipments).
- Continually follow up with customer to review needs and obtain releases.
- Communicate regularly with customers identifying opportunities for additional business or repeat orders.
- Obtain and provide feedback/communication with Sales regarding customer problems and new interests.
- Reply to customer inquiries expediently.

**Order Entry**:

- Process orders ensure complete order information including part numbers, pricing, quantity, purchase order number, shipping addresses, billing addresses, customer part numbers/pos are included from the customer. Data entry to be updated in system right the first time.
- Prepare art deco requests and coordinate with customer for complete information and to ensure artwork and specifications are processed and approved for production.
- Verify information on purchase orders for consistency with orders in the system and policy. Pack spec requests - new cartons or changes to existing cartons updated.
- Customer supplied labels - work with suppliers to ensure timely delivery of labels for production run.
- Review and send to Norcross all customers bottle specs to ensure they are producing the bottle according to customers’ specs and provide pre-shipment samples where required.
- Cut-in orders, bottle, deco, resin, gram weight, neck finishes, etc., for Norcross and applicable plants.
- Tooling orders, models, etc., work with customer and sales to provide all necessary information and price on orders.
- Enter alternate resin qualification cut-ins at Norcross or applicable plant.
- Run/Review Key tools and reports to effectively manage assigned accounts (Silgan/Customer portals and EDI included)

**Pricing**:

- Knowledgeable of sales policies to ensure that all applicable charges are added to orders (color flush, gram weight charge, material change charge, label change charge, etc.).
- Confirm orders and pricing in system match. Investigate pricing discrepancies, provide all information for resolution and follow up accordingly.
- Run weekly Price Change control report and ensure system is updated to minimize any manual overrides.
- Write and send disallowance correspondence when pricing discrepancy is not justified.
- Send price change notifications to customers in advance to ensure proper and prompt payment of invoices with new prices.

**Inventories and Shipments**:

- Daily review of inventory/production/shipments and reports.
- Communicate inventory and shipments information to the customer.
- Obtain releases/ set up deliveries and communicate to the plants.
- Follow up with customers for past due for shipments.
- Obtain warehousing agreements ensuring policy is followed and communicated with customer and account manager.
- Write up invoice request for warehousing charges.
- Regularly review and execute appropriate plan for customer’s warehousing charges.
- Verify inventory of finished goods and all raw materials before any order is closed out or decreased to ensure all raw materials and finished good are accounted for and dispositioned.

**Complaints**:

- Obtain information from customers/sales on complaints.
- Process complaints and send notification to plant management for approvals to proceed.
- Follow up on complaints to be answered and resolved.
- Notify management of unresolved (30 day old) complaints.

**New Customer Inquiries**:

- Be alert for all new customer inquiries and forward information to account manager.
- Be aware and interact with existing customers for new projects/opportunities.

**AUTHORITY LEVEL (if applicable)**:
**EDUCATION**:
**Required**:High School diploma or GED equivalent. College business degree preferred.

**EXPERIENCE**:
**Required**:3 to 5 years Customer Service experience

**SKILLS**:
**Required**:Strong working knowledge of Microsoft

  • Customer Service Representative

    2 days ago

    Woodbridge, Canada Kampen Appliance Service Full time

    On behalf of our client, Kampen Appliance Service, we have the following exciting opportunity: Come join the best home appliance service company in the industry! Kampen Appliance Service is seeking a full-time **Customer Service Representative**. The Customer Service Representative is responsible for being the vital first point of contact for Kampen as an...

  • Associate Customer Service

    4 weeks ago

    Woodbridge, Canada NAPCO Full time

    **_We build communities, let us build your career_** **Why choose NAPCO?** - Benefits Day 1! - Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. - Quarterly Bonus Program - Annual Incentive Bonus - Fitness Reimbursement Program: The Company will reimburse up to 50%. - Tuition Reimbursement Program -...

  • Customs Associate I

    2 weeks ago

    Woodbridge, Canada FedEx Ground Careers Canada Full time

    **Position Title**: Customs Associate I **Job Summary**: Responsible for ensuring that U.S. and Canadian customs regulations are adhered to when processing import and export documents to facilitate the movement of cross-border packages. Communicate with consignees, shippers and brokers to clear shipments, close entries, resolve paperwork issues and customs...

  • (Can) Cashier

    2 weeks ago

    Woodbridge, Canada Walmart Full time

    **In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...

  • Associate Customer Service- Contract

    2 weeks ago

    Woodbridge, Canada NAPCO Full time

    **About the job**: **Some of the daily responsibilities**: - Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to - sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back...

  • Associate Customer Service- Contract

    1 week ago

    Woodbridge, Canada Westlake Pipe and Fittings Full time

    **About the job**: **Some of the daily Responsibilities**: - Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to - sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back...

  • Bilingual Customer Service Associate

    3 weeks ago

    Woodbridge, Canada Silgan Plastics Full time

    For more than 50 years, Silgan Plastics has defined the plastic bottling industry from technical innovation to creative packaging solutions. No matter what your packaging needs, Silgan can and will handle them. From creation to commercialization, our customized approach to each customer's requirements is what sets us apart from the rest. **SUMMARY...

  • Customer Service Representative- Weston Road

    4 weeks ago

    Woodbridge, Canada Scotiabank Full time

    Requisition ID: 185358 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Service/warehouse Operative

    6 days ago

    Woodbridge, Canada FMF Glass Hardware Full time

    FMF Glass Hardware is currently seeking a full-time front desk associate to join our team. A very team driven company with a lot of room for growth. We are expanding our team as we are transitioning into a new side of the industry. Responsibilities Include: - Greet and assist visitors/customers - Using the computer to generate reports, sales, inventory...

  • Customer Service Representative

    2 weeks ago

    Woodbridge, Canada CRS Packaging Inc Full time

    **Job Summary**: **Key Responsibilities**: **Customer Interaction & Order Management** - Process customer orders, ensuring accuracy and timely entry into the system. - Provide quotes, pricing, and lead time estimates based on customer requirements. - Maintain strong relationships with customers by providing updates on order status, delivery schedules, and...

  • Associate Specialist Custom Logo

    2 weeks ago

    Woodbridge, Canada TaylorMade Golf Company Full time

    Fixed-Term Contract Position: February to August Position Summary: Responsible for servicing the golf retail and corporate logo business across Canada. They will primarily manage orders & artwork through the system from order creation to completion. Working cross-functionally, he/she will support the execution of new service and program implementations. The...

  • Bilingual Customer Service Representative

    3 weeks ago

    Woodbridge, Canada Sporting Life Inc Full time

    Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men, women and kids. The...

  • Logistics/customer Service Automotive Manufacturing

    2 weeks ago

    Woodbridge, Canada Megafoam Inc. Full time

    **Essential duties and responsibilities** Accurately enter custom orders within ERP system Follow up on order completion and timing with production, advise customers of any delays Work closely with manufacturing and management to provide back up support as well as resolve customer related issues Prepare shipping documents in a timely manner, with all...

  • Logistics/customer Service Automotive Manufacturing

    5 days ago

    Woodbridge, Canada Megafoam Inc. Full time

    **Essential duties and responsibilities** Accurately enter custom orders within ERP system Follow up on order completion and timing with production, advise customers of any delays Work closely with manufacturing and management to provide back up support as well as resolve customer related issues Prepare shipping documents in a timely manner, with all...

  • Customer Service Representative

    2 weeks ago

    Woodbridge, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Sales/customer Service Representative

    2 weeks ago

    Woodbridge, Canada Elite Trimworks Corp Full time

    **What We Offer**: - Company events and wellness programs. - Dental care, extended health care, life insurance, and vision care. - On-site parking and store discounts. - Paid time off. - Full-time, permanent position. - Career Growth Opportunities. Embark on an extraordinary career at Elite Trimworks, where every day brings fresh opportunities for our...

  • Appliance Service Technician

    6 days ago

    Woodbridge, Canada Kampen Appliance Service Full time

    **Appliance Service Technician** **Join a Great Team with a Great Work Environment!** The Service Technician is responsible for providing courteous and professional technical service to all of Kampen’s valued customers, diagnosing and repairing various premium household appliances while upholding the company’s high standards of customer service...

  • Appliance Service Technician

    5 days ago

    Woodbridge, Canada Kampen Appliance Service Full time

    **Appliance Service Technician** The Appliance Service Technician is responsible for providing courteous and professional technical service to Kampen’s valued customers, diagnosing and repairing various premium household appliances while upholding the company’s high standards for customer service excellence. **Main Responsibilities** - Consult and...

  • Appliance Service Technician

    5 days ago

    Woodbridge, Canada Kampen Appliance Service Full time

    **Appliance Service Technician** The Appliance Service Technician is responsible for providing courteous and professional technical service to Kampen’s valued customers, diagnosing and repairing various premium household appliances while upholding the company’s high standards for customer service excellence. **Main Responsibilities** - Consult and...

  • Sales Associate

    2 weeks ago

    Woodbridge, Canada NV Boutique Full time

    The Sales Associate will be client focused, with exceptional customer service skills, able to generate sales, strong interpersonal skills, a passion for fashion, highly energetic, motivated and goal oriented. The Sales Associate will participate in all essential duties necessary to the effective day-to-day operation of the...