Field Service Representative

2 weeks ago

Halifax, Canada Saab Inc. Full time

Field Service Representative - Technician, Canada
- Saab is a place where teamwork makes things fly. Literally. Join us and experience our supportive and friendly workplace._

Your role

The Technician within Country Office Canada in Halifax is responsible to perform installation, integration and maintenance work tasks at the customer’s site. The Technician is accountable to conduct training courses at the customer’s site in customer projects. The Technician primarily provides support to DND for Saab Radar systems found onboard the Halifax Class Frigates.

These services include complex program management, mobile repair parties, retrofit activities, repair services, and equipment modifications. You will conduct complex government contracts technical activities / projects, support the Service Manager. The position also includes travels occasionally.

As a Field Service Representative, you will also:

- Prepare and report technical status to the service manager in accordance with the work procedures stated in the technical operations and maintenance manuals
- Maintain and manage customer systems in accordance with customer safety, security rules and regulations
- Perform installation, integration and maintenance work tasks on radars (naval, land based or remote locations)
- Review and manage spare stock and test equipment in accordance with the required rules & regulations
- Perform shipping and receiving goods activities from customers, partners and Saab AB
- Synchronize with other Saab stakeholders in relevant cases
- Work in alignment with Saab’s policies and directives
- Other tasks within the Country Unit, relevant to the role as a Service Technician, and agreed upon between the Service Manager and the Head of Operations

**Profile**:
To thrive in this role you have a strong technical knowledge in reading and interpreting technical publications, schematics and blue prints on an operations and maintenance level. We believe that you have good understanding of complex electronic systems, high voltage technical environment and RF safety guides. You have the ability to communicate and interact effectively with people from multi-cultural and diverse backgrounds. You are a team player but with strong initiative to work with little supervision

Required experience is:

- Technical Diploma or equivalent experience
- 5 + years’ direct work experience in naval radar technology or similar experience in the military or equivalent civilian naval environment
- Well-developed written skills in English and at least one additional language (preferred although not essential)
- Technical experience in level with requirements to perform installation, integration, maintenance and training tasks
- Experience with complex electronic repairs, cable termination, understand electrical schematics and troubleshooting faults
- Experience in having served the Canadian Armed Forces is an asset
- Courses in such areas as Advanced Soldering, cable termination, etc are assets
- Strong negotiation and conflict resolution skills
- Possess an ability to adapt to different and changing situations
- This position requires that you pass a security vetting based on the current regulations around/of security protection. For positions requiring security clearance additional obligations on citizenship may apply._

What you will be a part of

Behind our innovations stand the brave pioneers and curious minds who make them possible. These are everyday heroes and inventive trouble-shooters who share deep knowledge and who explore sky-high..

Joining us means making an impact together and contributing in our own unique way. From crafting complex code and building impressive defence and security solutions to simply sharing a coffee with a colleague, every action counts. We encourage you to take on challenges, to create smart inventions and grow in our friendly and tech-savvy workspace.

Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 22,000 talented workforce, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.

Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden and has major operations all over the world and contributes to the domestic defence capability of several nations. Read more about us here

Saab Canada, Inc. is a wholly owned subsidiary of Saab AB. With offices in Ottawa, Ontario and Dartmouth Nova Scotia, Saab Canada, Inc. contributes to Saab’s global mission through business development and operation activities with our Canadian customers. This position is based out of our Dartmouth office.

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