Field Service Technician

3 weeks ago

Halifax, Canada Patterson Companies Full time
Who are we looking for as a Field Service Technician? Our Halifax branch is looking for a worker who's interested in the field of bio-medical (dental) device and equipment repair. The Service Technician will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices.

Major Duties:

  • Determines the parts, supplies or tools required to complete service requests.

  • Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.

  • Repairs equipment to manufacturer specs.

  • Ensures the service commitments are met within standard response time.

  • Work with Sales Representatives to present Maintenance Agreements to customers.

  • Follow repair and manufacturer schedules for customers on Service Agreements.

  • Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.

  • Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.

  • Trains customers on the use and basic maintenance of all equipment sold.

  • Ensures proper vehicle maintenance guidelines and safe driving habits are followed.

  • Manages inventory and restocks when necessary.

  • Performs other duties as assigned.

Job qualifications:

  • Electronics diploma required.

  • Valid driver's license and in order required.

  • Excellent organizational and problem-solving skills.

  • Motivated team player.

  • Strong customer service skills.

  • 2 to 3 years of experience in repair field in a dental/medical environment.

  • Carpentry/plumbing/heating/electricity/electronics related experience required.

  • Excellent communication skills, both written and verbal in English.

  • Knowledge of SAP platform is an asset.

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