Operations Support Analyst

4 months ago

Chilliwack, Canada HUB International Full time

Hi, we’re HUB

We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you’re ready for tomorrow.

The Opportunity

Reporting to the Director of Operations Site Support and working alongside the Business Intelligence Manager, you will support retail operations through understanding organizational priorities and requirements. As an Operations Support Analyst you will provide support for Applied Epic’s agency management system including M&A integrations (data reviewer, data validation, employee work orders, download, structure validation), Epic reporting, management recommendations, workflow development, Epic system configurations and end user training.

What you will bring to our team

Applied Epic accounting experience

Applied Epic report building experience

4+ years’ experience in the insurance agency industry either working for an agency or providing services to agencies

Excellent communication skills in both verbal & written.

Experience successfully working autonomously and collaboratively with a team

Sharp attention to detail and accuracy.

Strong organizational, presentation, and customer service skills

A day in the life
- Maintain in-depth knowledge of Applied Epic

Provide onboarding support and training to Operations leaders

Perform UAT testing, complete software and sandbox environment validation

Complete code changes, workload reassignment tickets and submit script requests

M&A support for data extraction, validation, and training

Build Epic reports based on specific criteria

Source and track information on changes, new updates, systems and processes to ensure continual improvements

Build training material and process documents for retail operations

Train Epic material as needed

Keep training and process documents refreshed and current

Participate in general project work as an Epic SME

Why Join HUB?

Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together

We work hard and play hard Get ready for our Staff Holiday Parties

Paid day off for your birthday - we want to celebrate you

Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

Room to grow within the organization

Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB
- Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.

What makes us different than all the rest?

**Our Vision**: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

**Our Mission**: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

**Our Core Values**:

- Entrepreneurship: We encourage innovation and educated risk-taking.
- Integrity: We do the right thing every time.
- Teamwork: We work together to maximize results.
- Accountability: We measure and take responsibility for outcomes.
- Service: We serve customers, communities and colleagues.

The employment offer is contingent upon completion of a successful background check.

\#LI-POST

Department Information Technology

**Required Experience**: 2-5 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

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