Operations Support Analyst

6 months ago

Chilliwack, Canada HUB International Full time

Hi, we’re HUB

We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you’re ready for tomorrow.

The Opportunity

Reporting to the Director of Operations Site Support and working alongside the Business Intelligence Manager, you will support retail operations through understanding organizational priorities and requirements. As an Operations Support Analyst you will provide support for Applied Epic’s agency management system including M&A integrations (data reviewer, data validation, employee work orders, download, structure validation), Epic reporting, management recommendations, workflow development, Epic system configurations and end user training.

What you will bring to our team

Applied Epic accounting experience

Applied Epic report building experience

4+ years’ experience in the insurance agency industry either working for an agency or providing services to agencies

Excellent communication skills in both verbal & written.

Experience successfully working autonomously and collaboratively with a team

Sharp attention to detail and accuracy.

Strong organizational, presentation, and customer service skills

A day in the life
- Maintain in-depth knowledge of Applied Epic

Provide onboarding support and training to Operations leaders

Perform UAT testing, complete software and sandbox environment validation

Complete code changes, workload reassignment tickets and submit script requests

M&A support for data extraction, validation, and training

Build Epic reports based on specific criteria

Source and track information on changes, new updates, systems and processes to ensure continual improvements

Build training material and process documents for retail operations

Train Epic material as needed

Keep training and process documents refreshed and current

Participate in general project work as an Epic SME

Why Join HUB?

Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together

We work hard and play hard Get ready for our Staff Holiday Parties

Paid day off for your birthday - we want to celebrate you

Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

Room to grow within the organization

Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB
- Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.

What makes us different than all the rest?

**Our Vision**: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

**Our Mission**: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

**Our Core Values**:

- Entrepreneurship: We encourage innovation and educated risk-taking.
- Integrity: We do the right thing every time.
- Teamwork: We work together to maximize results.
- Accountability: We measure and take responsibility for outcomes.
- Service: We serve customers, communities and colleagues.

The employment offer is contingent upon completion of a successful background check.

\#LI-POST

Department Information Technology

**Required Experience**: 2-5 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

  • Crime Analyst

    3 months ago

    Chilliwack, Canada City of Chilliwack Full time

    **Crime Analyst**: **(Full-Time)** **Chilliwack RCMP - Public Safety and Social Development** **Overview** The City of Chilliwack is home to more than 90,000 residents and offers a wide range of services to best serve the population. If you want to work for a supportive employer in a city with exceptional outdoor amenities minutes away, a bounty of farm -...

  • Technical IT Support Specialist

    2 weeks ago

    Chilliwack, Canada Sto:lo Service Agency Full time

    We are seeking a highly skilled Technical IT Support Specialist to join our team at Sto:lo Service Agency. As a key member of our Information Technology department, you will be responsible for providing technical support and guidance to our staff and clients.Job SummaryThis is a permanent full-time position working 35 hours per week. You will work in a...

  • Business Analyst

    4 weeks ago

    Chilliwack, Canada Feiance Cawaling, Mark Lauronilla Full time

    We are seeking a Business Analyst to join our team at {company}.The ideal candidate will have a strong understanding of business operations and be able to analyze and improve processes to increase efficiency.Key responsibilities will include:Conducting data analysis to identify areas for improvementDeveloping and implementing process improvements to increase...

  • Business Analyst

    2 weeks ago

    chilliwack, Canada Randstad Full time

    Job Description:We are seeking a highly skilled Business Analyst to join our team at {company}. As a vital member of our organization, this role will be responsible for analyzing business needs and identifying opportunities for process enhancement. The ideal candidate will have a strong understanding of business operations and be able to communicate...

  • Cash Application Analyst

    6 months ago

    Chilliwack, Canada HUB International Full time

    Hi we’re HUB. We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best...

  • Corporate Financial Analyst

    2 months ago

    Chilliwack, Canada Westbow Group of Companies Full time

    **Who we are** Founded in 1977, the Westbow Group of Companies is made up of high-quality businesses throughout various industries. Based in Chilliwack, BC with operations in Western Canada and Guatemala City, our companies tackle construction, investing, agriculture and non-profit causes, constantly aiming to produce Quality for Generations. We are a...

  • Financial Business Analyst

    3 months ago

    Chilliwack, Canada Rainbow Greenhouses Inc. Full time

    Rainbow Greenhouses is a family-owned business since 1985. We have grown from a one-location greenhouse to one of the largest greenhouse operations in Canada. Although we are very grateful for this achievement, what we are most proud of and grateful for is the team of people that have helped us get to where we are today. We recognize the significant role...

  • User Support Technician

    5 months ago

    Chilliwack, Canada Easy To Dine INC Full time

    Education: College/CEGEP - Experience: 7 months to less than 1 year **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • Data Systems Analyst

    4 weeks ago

    Chilliwack, Canada Meta Connections Inc. Full time

    At Meta Connections Inc., we're seeking a skilled Database Analyst to join our team. As a key member of our data management team, you will be responsible for analyzing data and developing policies and procedures for network access and usage. Your expertise will help us maintain a secure and efficient data management system.Key Responsibilities:Database...

  • Business Analyst

    4 weeks ago

    Chilliwack, Canada Mary Brown's famous chicken & taters Full time

    We are looking for a skilled Business Analyst to support our market research efforts.Responsibilities include:Developing and maintaining market research reportsAnalyzing market trends and customer dataProviding data-driven insights to inform business decisions

  • User Support Technician

    5 months ago

    Chilliwack, Canada DIGIPRO IT SOLUTIONS LTD. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents...

  • Operations Support Manager

    5 months ago

    Chilliwack, Canada TeksMed Services Inc. Full time

    **Company Overview**: Established in 1994, TeksMed Services Inc. is a leading disability and claims management firm, offering employers across Canada a complete solution to workplace injury and short-term disability claims management. Our team of experts have devised processes and methods that effectively reduce wage loss and claim costs by helping ill and...

  • Operational Support Specialist

    2 weeks ago

    Chilliwack, Canada D. Jones Trucking Ltd. Full time

    Job DescriptionD. Jones Trucking Ltd. is seeking an experienced Operational Support Specialist to join our team.Key Responsibilities:Office Administration: Manage office procedures and routines, ensuring seamless day-to-day operations.Scheduling and Coordination: Schedule and confirm appointments, travel arrangements, and itineraries for...

  • Support Operations Coordinator

    7 days ago

    Chilliwack, Canada Premium Appliance Sales & Service Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Support Operations Coordinator to join our team at Premium Appliance Sales & Service.About the RoleThis is a full-time position that requires excellent communication and problem-solving skills. As a Support Operations Coordinator, you will be responsible for ensuring the smooth operation of...

  • Technical Support Specialist

    3 weeks ago

    Chilliwack, Canada DIGIPRO IT SOLUTIONS LTD. Full time

    Job DescriptionDIGIPRO IT SOLUTIONS LTD. is seeking a skilled Technical Support Specialist to join our team.ResponsibilitiesProvide technical assistance to employees experiencing difficulties with computer systems.Consult user guides, technical manuals, and other documents to research and implement solutions.Offer advice and training to users in response to...

  • Operational Support Specialist

    2 weeks ago

    Chilliwack, Canada Yarrow Supermarket Full time

    About Yarrow SupermarketAt Yarrow Supermarket, we are dedicated to providing our customers with the best shopping experience possible. We are seeking an exceptional Operational Support Specialist to join our team.Job SummaryWe offer a competitive salary of $42,000 per year, commensurate with experience. This role is responsible for providing administrative...

  • User Support Technician

    2 months ago

    Chilliwack, Canada DIGIPRO IT SOLUTIONS LTD. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • Operations Support Coordinator

    6 months ago

    Chilliwack, Canada TeksMed Services Inc. Full time

    **Job Summary**: TeksMed Services Inc. is the leader in Canadian disability management backed by over 25 years of success. TeksMed proactively manages occupational and non-occupational injuries and illnesses with personalized recover-at-work solutions helping hundreds of employers with thousands of employees. Helping employees recover and return to work...

  • User Support Technician

    6 months ago

    Chilliwack, Canada DIGIPRO IT SOLUTIONS LTD. Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • Project Analyst

    5 months ago

    Chilliwack, Canada Westbow Group of Companies Full time

    **Who we are** Founded in Chilliwack, B.C. the Westbow Group of Companies aims to build our communities through construction, realty, wealth, agriculture, and charity. Since 1977, Westbow continues to grow and expand. We are a company that prides itself on its values: - We work hard, we work smart - We build lasting value - We are creative and innovative -...