Customer Service Representative

4 weeks ago

Concord, Canada Waste Connections of Canada Full time

**Waste Connections of Canada is looking for a Customer Service Representative to join the team at our Concord ON, location**

**A Waste Connections Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. This is a very fast paced work environment, with a variety of multitasking administrative duties, in bound phone calls, interaction with multiple lines of business, and follow up action and resolution.**

**Responsibilities**:

- Works in conjunction with other departments to resolve customer disputes.
- Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
- Take payments, bank deposits, key word orders, keys production paperwork and general office duties.

**Requirements**:

- 2 years of Customer Service experience in a high call volume atmosphere is _strongly preferred._
- High school diploma or equivalent.
- Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must.
- Solid Waste Industry Experience and or related field is _preferred._
- Excellent verbal communications skills.

**Come, join a team environment, and colleagues who embrace a "work hard, play harder" culture. Our compensation package is competitive and comes with excellent benefits. You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.**

**APPLY TODAY Be part of a great team**

**Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.**

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- call center: 1 year (required)

Work Location: One location

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